SIA Door Supervisor: Hospitality Security & Guest Care

Haven Holidays; Ashford; On-site; GBP 18,000 - 24,000; Full time

Job summary

Haven Holidays is seeking a Security Team Member (DS) to help maintain a safe and secure environment across our holiday park. You will be part of a dedicated 24-hour security operation, monitoring access, responding to incidents, and delivering friendly guest service to guests, owners and team members.

The role requires a valid SIA Door Supervisor license and experience in security, preferably within hospitality or leisure.

Qualifications

• Must hold a valid SIA Door Supervisor (DS) license.
• Experience in security, preferably in hospitality or leisure, is advantageous.
• Strong communication skills, staying calm and professional in challenging situations.
• High attention to detail and excellent observational skills.
• Willingness to work shifts, including nights, weekends and bank holidays.

Responsibilities

• Monitor and patrol the holiday park to ensure safety and security for guests, owners and team members.
• Assist in managing park access to permit only authorised individuals on site.
• Respond promptly and professionally to security-related incidents such as emergencies, alarms or guest concerns.
• Maintain detailed and accurate incident records and report to management as required.
• Provide friendly guest experiences and information to assist with queries.
• Collaborate with other team members and park functions to maintain a safe environment.

Skills

SIA Door Supervisor license

Security experience

Communication skills

Attention to detail

Shift flexibility

Job description

Haven Holidays is seeking a Security Team Member (DS) to help maintain a safe and secure environment across our holiday park. You will be part of a dedicated 24-hour security operation, monitoring access, responding to incidents, and delivering friendly guest service to guests, owners and team members.

The role requires a valid SIA Door Supervisor license and experience in security, preferably within hospitality or leisure.