SIA Door Supervisor

Vigilant Security; Dumfries; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in security services is seeking dedicated SIA Door Supervisors to join their vibrant team in Dumfries & Galloway. This role emphasizes delivering exceptional guest service while maintaining a visible security presence. With opportunities for flexible hours and a variety of local and remote venues, you will play a crucial role in ensuring a safe and welcoming environment for all visitors. The company values high standards and offers ongoing training and development, making it an excellent opportunity for those passionate about guest service and security.

Benefits

Competitive Salary

Ongoing Training

Company Uniform

Cycle to Work Scheme

Pension Scheme

Health Care Benefits

Team Building Events

Qualifications

• Experience in hospitality or guest-facing roles.
• Ability to maintain high security awareness.

Responsibilities

• Deliver a 5-star guest experience consistently.
• Engage in sensitive guest interactions professionally.
• Ensure health and safety policies are adhered to.

Skills

Guest Service Delivery

Interpersonal Skills

Communication Skills

Reliability and Punctuality

Security Awareness

Team Player

Problem-Solving

Education

5-Year Work/Education History

Job description

The Role

Vigilant Security are looking for experienced SIA Door Supervisors to join our local team at a variety of venues within Dumfries & Galloway.

You will be required to provide our 5-star front of house service delivery, whilst maintaining a subtle, yet visible security presence. A warm welcome from our front-of-house team will determine the first impressions of our visitors. This guest service and security role is to provide the highest level of care.

In addition to local work, you will have the opportunity to work at venues and events further afield.

Whether you're looking for full-time work or just a handful of shifts, our casual contract offers you great flexibility. However, you must be able to work some Friday and/or Saturday shifts.

We offer a competitive rate of pay and annual leave including bank holidays.

Key Tasks and Experience Required:

1. Always deliver a 5-star guest experience.
2. Provide a professional first impression and deliver beyond client/visitor expectations.
3. Maintain a consistently superior level of guest service at all times.
4. Engage in sensitive guest interactions while maintaining a cohesive acknowledgment of all guests.
5. Be seen as a visible guest-focused professional by being proactive and greeting clients and visitors where possible.
6. Anticipate and act on client requirements professionally.
7. Ensure all health and safety policies are adhered to.
8. Keep fire exits clear and report any health & safety issues.
9. Create and maintain a safe environment for all guests and visitors.
10. Maintain high security awareness at all times.
11. Complete detailed handovers at the end of each shift.
12. Possess good communication skills.

Skills and Experience Required:

• Professional, flexible, enthusiastic, proactive, self-motivated team player.
• Smart and confident.
• Passion for high standards of guest service delivery.
• Ability to provide a 5-star guest experience.
• Reliability, high standards, punctuality, and good attendance.
• Excellent interpersonal skills and ability to interact at all levels.
• Clear, concise, and confident communication skills.
• Previous experience in hospitality or guest-facing roles.
• Logical and intuitive customer service skills.
• Ability to work independently and use initiative.
• Confidence and common sense in decision-making.
• Maintain confidentiality at all times.
• High security awareness.
• Valid SIA license preferred but not essential.
• Full comprehensive 5-year work/education history.

About us:

We employ over 1000 staff across the UK, offering a range of security services. We pride ourselves on high standards and seamless service delivery, with an annual turnover nearing £40 million and plans for continued growth.

What We Offer:

• Competitive salary within the corporate sector.
• Ongoing training and career development opportunities.
• Company uniform provided.
• Licence upskill opportunities.
• Cycle to Work Scheme.
• Pension scheme.
• Reward and Recognition scheme.
• Health care benefits through HSF.
• Options to join other schemes like Commsave.
• Team building and social events.

Training and Development:

We are committed to continuous improvement through Investors in People principles, encouraging employees to develop their skills and knowledge.

Equal Opportunities:

We promote equality and are committed to providing opportunities for disabled individuals as part of the Government Disability Confident Employer Scheme. All staff are responsible for maintaining a harassment-free environment, and all incidents should be reported.

The duties may be varied by adding or removing tasks as needed.