Sia Cctv Control Room Operator

Pertemps Bond; Greater London; On-site; GBP 23,000 - 32,000; Part time

Job summary

Public Sector Organisation West London is seeking two experienced CCTV Control Room Operators to monitor live CCTV feeds, identify incidents and respond to anti-social behaviour, criminal activity and emergencies. The role requires SIA licence, DBS and 12-hour shifts Thu–Sun, with pay £19.98 per hour plus weekend supplements, through to 31 March 2027.

Candidates must be alert, switched-on and confident working in a busy control room.

Qualifications

• Experience monitoring live CCTV systems and responding to incidents.
• Strong observation and attention-to-detail skills.
• Ability to remain calm and make effective decisions under pressure.
• Excellent communication skills and the ability to liaise with Police and other agencies.
• Good written skills with the ability to produce accurate incident reports.
• Strong IT skills and experience using CCTV software and Microsoft Office.

Responsibilities

• Proactively monitor the CCTV network to identify ASB, theft and criminal activity.
• Monitor live incidents and respond quickly and appropriately.
• Liaise with Police and emergency services, providing CCTV information and support.

Skills

CCTV monitoring

Incident response

Liaise with police

Report writing

IT skills

Multitasking

Data protection

Education

Level 2 English

Level 2 Maths

Tools

CCTV software

Microsoft Office

Job description

A public sector organisation in West London is looking for x2 experienced CCTV Control Room Operators /VSS Operators (SIA Licence, Essential) to join their team on a temporary assignment running from 1 October 2026 to 31 March 2027.

We are looking for switched-on, reliable and highly alert individuals with previous CCTV control room experience who can confidently monitor live CCTV, identify incidents and respond quickly to anti-social behaviour, criminal activity and emergency situations.

• Location: West London
• Rate: £19.98 per hour + weekend supplements
• Contract: Temporary
• Duration: 1 October 2026 – temporary on going until middle of 2027
• Positions: 2
• Hours: 12-hour shifts, Thursday–Sunday
• SIA Licence: Essential
• DBS: Required

Shift Patterns

• Operator 1: Thursday – Sunday, 7:00pm – 7:00am
• Operator 2: Thursday – Sunday, 7:00am – 7:00pm

Candidates must be comfortable working 12-hour day or night shifts.

Pay & Benefits

• £19.98 per hour minimum
• Additional weekend supplements available
• After 3 months, time-and-a-half and double-time rates will apply where applicable
• Long-term assignment through to 31 March 2027
• Full training and support provided

Key Responsibilities

• Proactively monitor the CCTV network to identify and disrupt ASB, theft and criminal activity.
• Monitor live incidents and respond quickly and appropriately to emerging situations.
• Liaise with the Police and emergency services, providing CCTV information and support where required.
• Ensure incidents are accurately recorded to appropriate evidential standards.
• Prepare incident reports and written statements and attend court as a witness when required.
• Monitor CCTV systems, dashboards and alerts and report technical faults promptly.
• Carry out daily functionality checks of cameras and associated equipment.
• Manage CCTV footage requests and maintain accurate records and case information.
• Operate radio communication systems and coordinate effectively with colleagues.
• Respond calmly and professionally to emergency and crisis situations.
• Support major or high-profile events where required.
• Maintain confidentiality and ensure all CCTV procedures, policies and regulations are followed.
• Carry out general administrative duties required for the effective operation of the control room.

About You

We are looking for candidates who are alert, switched-on and confident working in a busy CCTV control room environment.

You will ideally have:

• Experience monitoring live CCTV systems and responding to incidents.
• Strong observation and attention-to-detail skills.
• Ability to remain calm and make effective decisions under pressure.
• Excellent communication skills and the ability to liaise with Police and other agencies.
• Good written skills with the ability to produce accurate incident reports.
• Strong IT skills and experience using CCTV software and Microsoft Office.
• Ability to multitask and manage competing priorities.
• Good knowledge of CCTV procedures, regulations and data protection requirements.
• Excellent punctuality, reliability and professional conduct.
• Ability to work independently and as part of a control room team.
• Flexibility to cover overtime or shifts where required.
• Ability to work 12-hour day or night shifts.

Valid SIA Licence – ESSENTIAL

Previous CCTV Control Room Experience – ESSENTIAL

DBS check required

Your SIA licence must remain valid for the full duration of the assignment.

Education & Training

• Level 2 or equivalent in English.
• Level 2 or equivalent in Maths.
• First Aid and Fire Safety training will be provided where required.