Showroom Receptionist & Customer Experience Host

Stoneacre; Tees Valley; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Training and development programmes

Industry leading career progression

Contributory workplace pension scheme

Uniform provided

Long service reward

Customer introduced reward

Discounts on retailers, restaurants, …

Wellness programme

Free parking

Job summary

Stoneacre Motor Group is seeking a Receptionist for the Stockton-On-Tees showroom in the UK. You will greet customers and visitors on arrival and guide them to the right person, delivering exceptional customer service as a valued team member.

You will handle calls, mail, emails, bookings, and various administrative duties, contributing to a premium experience and the group’s aim to be Number One in motor retail.

Qualifications

• Strong team player with excellent telephone manner.
• Customer-focused with ability to deliver exceptional service.
• Organised, professional and able to work under pressure.
• Full UK driving licence and good IT/administrative skills.

Responsibilities

• Answering, forwarding and screening telephone calls promptly & professionally.
• Meeting and greeting visitors in a caring and pleasant manner.
• Sorting and distributing incoming mail & parcels throughout the building.
• Monitoring of and replying to daily emails.
• Booking train tickets & hotel rooms as and when requested.
• Assisting with a variety of admin tasks including database cleansing.
• Collating group sales figures to generate a weekly report.
• Maintain a clean & tidy Reception area, including daily cleaning of the coffee machine.
• Order stationery & sundries as and when required.

Skills

Telephone manner

Customer service

Team player

Organised

Education

GCSE English

GCSE Maths

Job description

Stoneacre Motor Group is seeking a Receptionist for the Stockton-On-Tees showroom in the UK. You will greet customers and visitors on arrival and guide them to the right person, delivering exceptional customer service as a valued team member.

You will handle calls, mail, emails, bookings, and various administrative duties, contributing to a premium experience and the group’s aim to be Number One in motor retail.