Showroom Host | Receptionist | Front of House

Holdcroft; Stoke-on-Trent; Sur place; GBP 14 000 - 21 000; Plein temps

Avantages offerts par ce poste

Bonus

Résumé du poste

Holdcroft Motor Group is seeking a Showroom Host to join our Hanley showroom on Leek Road. You will be the friendly face greeting customers, answering enquiries, directing visitors and supporting reception duties.

This role offers a professional, customer-focused environment with Monday to Friday 9:00–17:30 and £12.71 per hour plus bonus. You will need excellent communication, IT skills, and strong organisational abilities.

Qualifications

• Excellent written and verbal communication skills.
• Professional telephone manner when handling calls.
• Proven customer-facing experience with high service standards.
• Confident with computers and Microsoft Office applications.
• Ability to stay organized and attentive to detail.

Responsabilités

• Welcoming customers and visitors to the dealership in a professional, friendly manner.
• Assisting customers with enquiries and delivering high standard service.
• Building positive relationships with customers and colleagues.
• Managing incoming telephone calls and directing enquiries to the right departments.
• Providing showroom administrative support and handling customer information accurately.

Connaissances

Excellent communication

Professional telephone manner

Customer service experience

IT literacy

Strong organisation

Description du poste

Showroom Host | Receptionist | Front of House

Location: Omoda & Jaecoo, Hanley

Salary: £12.71 per hour plus bonus

Hours of work: Monday to Friday, 9:00-17:30

Are you a friendly, professional, and customer-focused individual with a passion for delivering exceptional service?

Holdcroft Motor Group is looking for a Showroom Host to join our successful team on Leek Road.

This is an exciting opportunity to become the face of our dealership, creating a welcoming and positive experience for every customer who visits us.

Resposiblesible for:

• Creating a Positive First Impression: Welcoming all customers and visitors to the dealership in a professional, friendly, and engaging manner.
• Customer Support: Assisting customers with their enquiries and ensuring they receive the highest standard of service throughout their visit.
• Relationship Building: Developing and maintaining positive relationships with customers and colleagues to support a welcoming dealership environment.
• Reception Duties: Managing incoming telephone calls professionally and directing enquiries to the appropriate departments.
• Administrative Support: Assisting with showroom administration and ensuring customer information is handled accurately.

We are seeking a candidate with:

• Excellent Communication Skills: Strong verbal and written communication skills with the ability to engage confidently with customers.
• Professional Telephone Manner: A friendly and professional approach when handling customer calls and enquiries.
• Customer Service Experience: Previous experience in a customer-facing role with a commitment to delivering outstanding service.
• IT Literacy: Confidence using computer systems and Microsoft Office applications.
• Strong Organisation Skills: The ability to manage workload effectively while maintaining attention to detail.

About Holdcroft

Holdcroft Motor Group is a leading automotive retailer committed to delivering exceptional customer service and building long-term relationships with our customers. We invest in our people, offering real career progression, ongoing development, and a supportive working environment where success is recognised and rewarded.