Showroom Host (Full Time)

Harwoods Ltd; Pulborough; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading automotive retail group is seeking a Receptionist / Host to provide exceptional customer service. Responsibilities include managing the reception area, handling calls, and ensuring a welcoming environment for visitors. Candidates should be smart in appearance, proficient in IT and numeracy, and have relevant experience where possible.

Qualifications

• Competency in numeracy, literacy, and IT.
• Smart appearance is required.
• Desirable: Relevant previous job history.

Responsibilities

• Ensure reception area is staffed and kept tidy at all times.
• Direct customers towards seating and offer refreshments.
• Handle calls and visitors, paging staff as needed.

Skills

IT literacy

Numeracy

Smart appearance

Job description

Job Purpose

The role of the Receptionist / Host is to:

1. Ensure customers and visitors receive an immediate welcome.
2. Ensure all calls, both internal and external, are answered and dealt with efficiently within the correct process.

Department/Business/Location:

Site

Reports To

Head of Business

Key Responsibilities

1. Ensure reception area is staffed and kept tidy at all times.
2. Direct customers towards the seating area and offer refreshments while they are waiting.
3. Handle and coordinate all calls and visitors, taking full details of the caller’s business, paging members of staff as needed.
4. Establish and maintain a system to monitor the whereabouts of key staff at all times.
5. Keep customer refreshments stocked up at all times.
6. Keep customer waiting area clean and tidy and clear of crockery etc., at all times; also the kitchen area in showroom.
7. Correctly process all outgoing post ready for dispatch each evening.
8. Ensure the safety and security of people, vehicles, and property at all times, reporting any known faults or hazards.

Essential Skills & Requirements

• Smart appearance.
• Competency in numeracy, literacy, and IT.

Experience

Desirable: Relevant previous job history.

Hours

Monday - Friday, 8am - 6pm

The Harwoods Way

Harwoods Group is a values-led, family-owned automotive retail group founded in 1931. Our values are lived and breathed by all colleagues to enable industry-leading customer experience and colleague engagement, including:

• We treasure our people and our customers.
• We challenge ourselves to grow & improve.
• We grab responsibility.
• We run in the same direction as one team.
• We inject energy and fun into our work.

We are a top 30 automotive dealer group, representing brands like Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BYD, BMW & Mini (Service), MAN, operating across Surrey, East Sussex, West Sussex, Wiltshire, and Hampshire.

With a high colleague engagement score of 72%, we offer industry-leading development programs, including recruitment, onboarding, training, and recognition. We now operate with approximately 1,100 colleagues across 28 state-of-the-art facilities.

We look forward to your application at [e-mail].

Skills for the job

• IT literacy
• Numeracy
• Smart appearance