Passenger Host (Future vacancies) - Three Bridges & Surrounding area (2894)

GTR (Govia Thameslink Railway); Crawley; On-site; GBP 23,000 - 27,000; Full time

Job summary

GTR (Govia Thameslink Railway) is looking for a Passenger Host in Crawley to provide outstanding customer service and maintain safety on trains. The role includes ticket examinations and working closely with security teams. This position is perfect for proactive individuals passionate about customer engagement and service excellence.

Benefits

Free travel on our network

Up to 75% off travel on other TOCs

Final salary pension

Comprehensive and ongoing training

Qualifications

• Exceptional levels of customer service.
• Demonstrable experience managing customers in difficult situations.
• High level of numerical ability.

Responsibilities

• Provide high-level information and support to customers.
• Carry out ticket inspections and enforce regulations.
• Work in collaboration with security staff to ensure safety.

Skills

Customer Service

Numerical Ability

Communication

Proactive Approach

Job description

Passenger Host (Future vacancies) - Three Bridges & Surrounding area (2894)

Join to apply for the Passenger Host (Future vacancies) - Three Bridges & Surrounding area (2894) role at GTR (Govia Thameslink Railway)

Passenger Host (Future vacancies) - Three Bridges & Surrounding area (2894)

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Join to apply for the Passenger Host (Future vacancies) - Three Bridges & Surrounding area (2894) role at GTR (Govia Thameslink Railway)

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Do you have a passion for customer service?

Let's shape the railway together and develop your skillset!

We are looking for talented individuals who are passionate about delivering outstanding customer service.

As a Passenger Host you are a key member of staff whose responsibility is to provide a high level of information to our customers as well as a feeling of safety, security and well-being whilst protecting the revenue of Govia Thameslink Railway.

Your duties as a Passenger Host fall into three main categories – revenue protection, customer service and security.

You will carry out your duties in a professional manner ensuring that customers are in possession of a valid ticket by undertaking station and on train ticket examinations at various locations and take the necessary action to deal with those individuals without valid tickets. You will be working alongside any contracted security officers, PCSO's, REO's or BTP at stations or on trains enhancing employee and customer safety.

Passenger Hosts work on a shift-basis covering unsocial and irregular hours, including weekends. Due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.

Experience / Skills / Requirements

• A proactive approach coupled with passion and ability to support and develop your team
• Exceptional levels of customer service, each and every time – you will be a role model for others to follow
• Demonstrable experience of managing customers effectively in difficult environments
• You must be able to demonstrate a high level of numerical ability
• An effective communicator and must be able to demonstrate this both through your application and or assessments
• Confidence to make decisions in a customer focused manner and carry out instructions effectively
  
  

In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Travel Arrangements and Truck Transportation

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