Tour Hosts & Guides 2025

Adizes Business Consulting; Whitchurch; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the tourism sector is seeking enthusiastic hosts to create memorable experiences for visitors at a premier gin distillery. In this engaging role, you will guide tours, communicate captivating stories, and ensure guest satisfaction while collaborating with a dedicated team to enhance each visitor's journey.

Qualifications

• Passionate about engaging with diverse audiences.
• High standards of presentation and service.
• Experience in guiding tours or public speaking preferred.

Responsibilities

• Lead engaging tours and communicate fascinating gin-making stories.
• Welcome guests, manage admissions, and ensure a memorable experience.
• Coordinate with team members for smooth event execution.

Skills

Communication

Customer Service

Storytelling

Presentation Skills

Job description

Join Our Host & Tour Team - A Gin-tastic Opportunity!

We're on the lookout for passionate individuals with a talent for captivating audiences! As a host at one of the UK's regional tourist hot spots, you'll be at the heart of the gin-making story, delivering unforgettable experiences to guests from all walks of life.

Your role will involve much more than just guiding tourist's about connecting with people. You'll welcome visitors with a warm smile, process their admissions, and lead them on an immerse journey through our distillery, from the fragrant botanical dry room to the awe-inspiring still house. Guests will hang on your every word as you share the secrets behind crafting premium, one-of-a-kind gin.

As an essential part of the distillery team, you'll work hand-in-hand with production experts to ensure each tour runs seamlessly. Adjusting your approach for groups of all sizes and interests, you'll keep your audience engaged, entertained, and educated whether it's a lively bunch of tourists or an exclusive gathering of VIPs at special events.

This role is perfect for someone who loves speaking to groups, thrives on sharing stories, and takes pride in creating magical, memorable moments for every guest. High standards of presentation and service are key, as is a commitment to promoting brand advocacy and achieving guest experience targets.

If you're ready to showcase your skills, inspire crowds, and be part of a team that takes pride in delivering exceptional experiences, we'd love to hear from you.

Entrance Hall - Roll Out the Red Carpet

Greet guests with a warm smile and a big 'hello,' whether at the till or self-service kiosks it's all about first impressions!

Shine the spotlight on special events, promotions, and loyalty cards to get guests even more excited about their visit.

Be the ultimate tour guide from the start by answering questions about accessibility and offering tips to navigate the distillery like a pro.

Still House & Distillery Experience - Wow the Crowds

Lead showstopping tours through the still house, keeping your audience captivated with fascinating stories and fun facts about the gin-making magic.

Channel your inner stage performer adjust your tour's duration and content for every group, ensuring every guest feels the spotlight is on them.

Take a bow as you gather feedback on guest reactions and share ideas with managers to make each tour even more memorable.

Hit those KPI 'applause lines' by delivering standout experiences, maintaining efficiency, and boosting income.

Operational - Backstage Brilliance

Start each day on the right foot by performing checks and keeping public areas polished and presentable it's all in the details!

Be a behind-the-scenes star at events, seamlessly aiding with group arrivals or emergencies while keeping guest's experiences top-notch.

Play well with others coordinate with your team to ensure smooth transitions during breaks without stealing the spotlight from the visitor experience.

Communication - Keep the Lines Open

Answer calls like a pro, bringing clarity and charm even when the phone's been ringing for five rounds of applause.

Handle complaints with poise, turning a tricky moment into an opportunity to shine.

Stay media-savvy know when to deliver your lines or call in the senior leadership cast for backup.

Team - All for One and One for All

Keep the team choreography smooth by sharing your availability and embracing a culture of outstanding customer service.

Lead by example every interaction should show your commitment to exceeding expectations and setting the bar high.

H&S - Safety First, Always

Stay alert and follow the script for health and safety policies, keeping everything running smoothly behind the scenes.

Ensure every visitor and team member feels secure, acting swiftly if issues arise it's a performance where everyone wins.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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