Showroom Host & Front Desk Concierge

Sytner; Newport; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Enhanced Holiday Entitlement 33 days

Maternity, Paternity and Adoption Pay

Career Development

Long Service recognition

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

Voluntary/community work day

Job summary

Sytner BMW Newport is looking for a friendly Receptionist/Host to join our Welcome team. You will greet customers, direct them to the correct department, and offer refreshments while managing calls and connecting to the right departments.

The role involves flexible patterns, including weekends, to ensure the highest levels of service. You will be the first impression for clients, requiring a warm, proactive communicator who can anticipate needs, manage guest flow, and provide a personalised

Qualifications

• Warm and friendly phone and in-person communication
• Ability to coordinate and direct visitors to the correct department
• Strong organisational skills and attention to detail
• Proactive mindset to enhance the customer experience
• Professional and cheerful attitude toward clients and colleagues
• Ability to manage multiple tasks (visitors, calls, refreshments) efficiently

Responsibilities

• Greet customers and guests as they enter the showroom
• Direct visitors to the appropriate departments and offer refreshments
• Answer and transfer incoming calls to the right teams promptly
• Manage visit flow and ensure a personalised, bespoke service
• Assist with general reception duties and contribute to a positive guest experience

Skills

Customer service

Communication

Organisation

Attention to detail

Proactive communicator

Hospitality

Job description

Sytner BMW Newport is looking for a friendly Receptionist/Host to join our Welcome team. You will greet customers, direct them to the correct department, and offer refreshments while managing calls and connecting to the right departments.

The role involves flexible patterns, including weekends, to ensure the highest levels of service. You will be the first impression for clients, requiring a warm, proactive communicator who can anticipate needs, manage guest flow, and provide a personalised