BMW Receptionist / Host

Sytner Group; Newport; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Holiday entitlements

Maternity/Paternity pay

Career development

Long service recognition

Car schemes discount

High street discounts

Gym memberships

Cycle to work

Volunteer day

Job summary

Sytner BMW Newport, part of the Sytner Group, is seeking a friendly Receptionist/Host to join the Welcome team. You will be the first impression for customers, greeting visitors, directing them to the right department, and offering refreshments while managing calls and diallers to ensure smooth showroom operations.

Candidates should be proactive, communicator, and detail‑oriented to enhance the customer experience and support a high level of personal service.

Qualifications

• Friendly and proactive customer-facing approach.
• Ability to transfer calls efficiently and courteously.
• Strong organisational skills and attention to detail.

Responsibilities

• Welcome customers and guests at the showroom entrance.
• Direct visitors to the correct department and offer refreshments.
• Answer and route incoming calls to the appropriate teams promptly.
• Support the showroom team with proactive administrative tasks.

Skills

Customer service

Phone etiquette

Communication

Organisation

Job description

About The Role

Sytner BMW Newport is looking for a friendly and enthusiastic Receptionist/Host to join our fantastic Welcome team! As a Sytner Host, you should share your passion for our brand every day and immerse customers in the world of BMW.

You will welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout. You will also manage incoming calls and will be responsible for connecting the diallers to the right department promptly. Our Receptionists/Hosts work a variety of full and part-time flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About You

You will be the first impression on the phone for our clients and guests - so a warm and cheerful voice with an ability to efficiently transfer the call is essential. You will also help proactively manage the experience of whoever visits our showroom so that each customer and guest feel that they have had uniquely personal and bespoke service.

To provide the best service to our customers we'll need someone who is a proactive communicator with our management and dealership teams, innovative in your approach to creating experiences and someone who will use their own initiative where they think it will delight a customer. You will also need to collate customer knowledge and anticipate their needs, to back this up, excellent organisational and preparation skills are required coupled with a genuine passion for detail.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement - 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on 'Developing Talent' and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Location: Sytner Newport Usk Way, The Old Town Dock, Newport, United Kingdom, NP20 2DS