Showroom Care Team Co-ordinator

Momentum Instore; Macclesfield; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working (3 days in office / 2"?

Flexible hybrid model

23 days holiday + bank holidays

Birthday day off

Company social events

Wellbeing support

Pension scheme

Job summary

Momentum Instore in Tytherington, Macclesfield, is seeking a Showroom Care Co-ordinator to keep showroom care activity on track, liaising with stores, field teams, merchandisers and internal colleagues.

The role offers hybrid working (3 days in the office, 2 days at home) and a focus on service delivery, deadlines and operational efficiencies. You will help ensure client requirements are met and risks are communicated promptly.

Qualifications

• Inspiring and approachable with strong people skills.
• Trustworthy team player with a positive mindset.
• Methodical with excellent attention to detail and organisation.
• Proficient in Microsoft Office, especially Excel.
• Excellent communication and customer service abilities.

Responsibilities

• Co-ordinate Hotels & Travel: arrange hotel bookings and travel efficiently.
• Store Support: main contact for DIY Retailer store staff, handling enquiries.
• Ordering Parts & Equipment: consolidate requests and place orders to meet needs.
• Scheduling Support: assist with job scheduling and workload allocation.
• Voucher Validation: support store visit voucher validation and records.
• Teamwork: build relationships with colleagues and stakeholders.
• Continuous Improvement: seek scheduling efficiencies and margins.
• Additional Duties: perform other tasks as directed by line manager.

Skills

Inspiring

Trustworthy

Methodical

Excel

Excellent Communication

Job description

Could you be our new Showroom Care Team Co-ordinator? If you are highly organised, confident with stakeholders and motivated by keeping operations running smoothly then we’d love to hear from you!

Firstly, a bit about us…

At Momentum Instore, our mission is to create a world in which brands and retailers can manage their physical retail projects seamlessly, with minimal environmental impact.

Our ethos is built around People, Relationships and Trailblazing. We recognise that every individual brings something unique to our success, and we foster a culture of collaboration, innovation and continuous improvement.

Who Are We Looking For?

We have a fantastic opportunity for a Showroom Care Co-ordinator to join our DIY Retailer Showroom Care Team to join our friendly team on our permanent basis, based at our Head Office in Tytherington, Macclesfield. The role is suitable for hybrid working which is a blend of 3 days working from the office and 2 days working from home.

This is a varied, agile co-ordination role where you’ll help keep showroom care activity on track.

Skills for the role include:

• Inspiring – being approachable and confident is key to this role
• Trustworthy – a team player with a positive approach
• Methodical – excellent attention to detail and strong organisation skills
• Technical ability – a good working knowledge of Microsoft Office, especially Excel
• Excellent Communication – you must be able to communicate with confidence and have excellent customer service skills

What Does Your New Role Look Like?

You’ll liaise with stores, field teams, merchandisers and internal colleagues, making sure requirements are captured, information is accurate and work is progressed within agreed timescales.

To succeed in this role, you will consistently support excellent service delivery, communicate clearly, meet deadlines and help identify operational efficiencies.

Success will be demonstrated through client requirements being met, risks and issues being communicated efficiently, financial targets and account KPIs being achieved, project deadlines being met, and operational efficiencies being identified and implemented.

You will do this by:

• Co-ordinating Hotels & Travel: Arrange and manage hotel bookings and travel requirements for the team, ensuring arrangements are organised efficiently and in line with business needs.
• Store Support: Act as a main point of contact for DIY Retailer store staff, monitoring, managing and responding to enquiries in a timely and professional way.
• Ordering Parts & Equipment: Co-ordinate parts and equipment requirements from DIY Retail Stores and Merchandisers, consolidating requests and placing orders to meet stock and operational needs.
• Scheduling Support: Provide administrative support for job scheduling, help co-ordinate and allocate work when required and identifying opportunities for improved efficiencies.
• Voucher Validation: Support the validation process for store visit vouchers, ensuring records are accurate and processed correctly.
• Teamwork: Build effective relationships with internal colleagues and stakeholders through clear communication and a positive approach.
• Continuous Improvement: Support compliance around co-ordination costs, contribute ideas for scheduling efficiencies and help drive improved margins.
• Additional Duties: Ensure all work is completed to the highest standard and within the correct timescales, undertaking any other reasonable tasks as directed by your line manager.

What Do You Get in Return?

• Flexible working with hybrid working from the office / home
• 23 days’ holiday plus bank holidays, rising incrementally to 28 days’ plus bank holidays
• Celebrate your Birthday the right way with an additional day off – no-one should have to work on their Birthday!
• A great social scene - Company days out, festive celebrations and social events
• A focus on your wellbeing. The Momentum Wellness Team look after you so you can focus on being the best you can be
• Free parking at the office, along with a comfortable, modern working environment
• Looking after your future with a contributory pension scheme

Our Ethos

At Momentum Instore, we believe it is our people, fostering relationships which makes us trailblazers in our field. With people at the heart of everything we do, we support each other to deliver outstanding results, continually striving for excellence. We respect different perspectives, creating a culture that is bold, innovative, and continually evolving. Our connections are integral to our success, and we believe in the power of teamwork, empathy, and understanding.

We lead with clarity and purpose, holding ourselves accountable while inspiring others with our creativity, dedication, and pursuit of excellence. Join us and be a part of a team where you can thrive, grow, and make a difference.

An Equal and Empowering Workplace

At Momentum Instore we are constantly evolving and pushing to be better. We believe everyone should have the opportunity to grow, develop and be supported in an equal and empowering workplace.

If you are organised, proactive and ready to play a key role in supporting smooth showroom care operations, we’d love to hear from you.

NO AGENCIES PLEASE!