Hybrid Showroom Care & Operations Coordinator

Momentum Instore; Macclesfield; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working (3 days in office / 2"?

Flexible hybrid model

23 days holiday + bank holidays

Birthday day off

Company social events

Wellbeing support

Pension scheme

Job summary

Momentum Instore in Tytherington, Macclesfield, is seeking a Showroom Care Co-ordinator to keep showroom care activity on track, liaising with stores, field teams, merchandisers and internal colleagues.

The role offers hybrid working (3 days in the office, 2 days at home) and a focus on service delivery, deadlines and operational efficiencies. You will help ensure client requirements are met and risks are communicated promptly.

Qualifications

• Inspiring and approachable with strong people skills.
• Trustworthy team player with a positive mindset.
• Methodical with excellent attention to detail and organisation.
• Proficient in Microsoft Office, especially Excel.
• Excellent communication and customer service abilities.

Responsibilities

• Co-ordinate Hotels & Travel: arrange hotel bookings and travel efficiently.
• Store Support: main contact for DIY Retailer store staff, handling enquiries.
• Ordering Parts & Equipment: consolidate requests and place orders to meet needs.
• Scheduling Support: assist with job scheduling and workload allocation.
• Voucher Validation: support store visit voucher validation and records.
• Teamwork: build relationships with colleagues and stakeholders.
• Continuous Improvement: seek scheduling efficiencies and margins.
• Additional Duties: perform other tasks as directed by line manager.

Skills

Inspiring

Trustworthy

Methodical

Excel

Excellent Communication

Job description

Momentum Instore in Tytherington, Macclesfield, is seeking a Showroom Care Co-ordinator to keep showroom care activity on track, liaising with stores, field teams, merchandisers and internal colleagues.

The role offers hybrid working (3 days in the office, 2 days at home) and a focus on service delivery, deadlines and operational efficiencies. You will help ensure client requirements are met and risks are communicated promptly.