Showroom Assistant

ARTERIORS Home; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a dynamic team as a Showroom Assistant at a leading home furnishings wholesaler in London. This role involves providing exceptional customer service, maintaining showroom displays, and managing administrative tasks. Ideal candidates will have a passion for interior design and experience in high-end retail environments.

Benefits

Employer-matched pension scheme

Flexible paid time off policy

Eligibility for annual performance-based bonus

Annual performance review for growth

Qualifications

• Genuine passion for interior design.
• Previous experience in high-end customer service.
• Polished and confident communication skills.

Responsibilities

• Welcome and assist customers, ensuring exceptional service.
• Support showroom upkeep and visual displays.
• Handle administrative duties and manage orders.

Skills

Customer Service

Interior Design Knowledge

Communication

Teamwork

Proactivity

Tools

Microsoft Office

POS Systems

Job description

Join to apply for the Showroom Assistant role at ARTERIORS Home

Join to apply for the Showroom Assistant role at ARTERIORS Home

Arteriors is seeking a Showroom Assistant to join our London Showroom team to provide administrative support.

Arteriors is a high-growth, dynamic home furnishings wholesaler with an employee-centered culture that stresses achieving results and having fun along the journey. We are a go-to resource to interior designers and luxury retailers around the globe. Our award-winning lighting, accent furniture, mirrors, and accessories are frequently featured in shelter magazines like Architectural Digest and Elle Decor. Our products are also a favorite among TV and movie set designers.

Responsibilities

• Welcome and assist all customers, both Trade and Retail, ensuring exceptional levels of customer service at all times
• Support general showroom upkeep, including creating and maintaining visual displays in collaboration with the Showroom Manager and Sales Coordinator
• Build in-depth knowledge of our product ranges and confidently communicate product details, materials, and brand ethos to customers
• Handle administrative duties, from processing quotes to managing orders and coordinating deliveries, using our POS and software systems with accuracy
• Manage incoming phone calls and email enquiries, including oversight of the London inbox
• Foster strong customer relationships to promote loyalty and repeat business
• Manage the in-store sampling service and coordinate with external agents
• Unpack, sort, and organise deliveries efficiently and in a timely manner
• Prepare and dispatch E-commerce orders with care and attention to detail
• Oversee all postage-related tasks, including sending brochures to agents and mailing materials to UK clients
• Provide timely order updates to the appropriate Sales Person or, when required, communicate directly with the client and ensure the Sales Person is kept in the loop
  
  
  

Skills & Attributes Required

• Genuine passion for interior design and an appreciation for quality craftsmanship
• Previous experience in delivering high-end customer service
• Polished, approachable, and confident in communicating with a diverse clientele both in person and over the phone, always maintaining a professional demeanor
• Strong team player with the ability to thrive in a dynamic, fast-paced environment - a positive attitude and sense of humour are a must
• Confident using Microsoft Office and POS systems with accuracy and efficiency
• Self-motivated and proactive, with a strong ability to take initiative
• Willing to get hands-on with all aspects of showroom operations, including resets and general upkeep
• Employer-matched pension scheme
• Flexible, open paid time off policy
• Eligibility for annual performance-based bonus
• Annual performance review to support growth and development

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Furniture and Home Furnishings Manufacturing

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