Showroom Assistant

ARTERIORS Home; Greater London; On-site; USD 27,000 - 31,000; Full time

Job summary

ARTERIORS Home is seeking a Showroom Assistant to join their London team. This role involves providing exceptional customer service, managing showroom displays, and handling administrative tasks. Ideal candidates will have a passion for interior design and experience in high-end customer service.

Qualifications

• Genuine passion for interior design.
• Previous experience in delivering high-end customer service.
• Polished and approachable communication skills.

Responsibilities

• Welcome and assist customers, ensuring exceptional service.
• Support showroom upkeep and visual displays.
• Handle administrative duties and manage orders.

Skills

Customer Service

Communication

Teamwork

Microsoft Office

POS Systems

Job description

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This range is provided by ARTERIORS Home. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$27,000.00/yr - $31,000.00/yr

Arteriors is seeking a Showroom Assistant to join our London Showroom team to provide administrative support.

Arteriors is a high-growth, dynamic home furnishings wholesaler with an employee-centered culture that stresses achieving results and having fun along the journey. We are a go-to resource to interior designers and luxury retailers around the globe. Our award-winning lighting, accent furniture, mirrors, and accessories are frequently featured in shelter magazines like Architectural Digest and Elle Decor. Our products are also a favorite among TV and movie set designers.

Responsibilities

• Welcome and assist all customers, both Trade and Retail, ensuring exceptional levels of customer service at all times
• Support general showroom upkeep, including creating and maintaining visual displays in collaboration with the Showroom Manager and Sales Coordinator
• Build in-depth knowledge of our product ranges and confidently communicate product details, materials, and brand ethos to customers
• Handle administrative duties, from processing quotes to managing orders and coordinating deliveries, using our POS and software systems with accuracy
• Manage incoming phone calls and email enquiries, including oversight of the London inbox
• Foster strong customer relationships to promote loyalty and repeat business
• Manage the in-store sampling service and coordinate with external agents
• Unpack, sort, and organise deliveries efficiently and in a timely manner
• Prepare and dispatch E-commerce orders with care and attention to detail
• Oversee all postage-related tasks, including sending brochures to agents and mailing materials to UK clients
• Provide timely order updates to the appropriate Sales Person or, when required, communicate directly with the client and ensure the Sales Person is kept in the loop

Skills & Attributes Required

• Genuine passion for interior design and an appreciation for quality craftsmanship
• Previous experience in delivering high-end customer service
• Polished, approachable, and confident in communicating with a diverse clientele both in person and over the phone, always maintaining a professional demeanor
• Strong team player with the ability to thrive in a dynamic, fast-paced environment – a positive attitude and sense of humour are a must
• Confident using Microsoft Office and POS systems with accuracy and efficiency
• Self-motivated and proactive, with a strong ability to take initiative
• Willing to get hands-on with all aspects of showroom operations, including resets and general upkeep

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Administrative, and Sales

• Industries

  Furniture and Home Furnishings Manufacturing

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