Shopping Centre Operations Manager

JR United Kingdom; Watford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK shopping centre is seeking an Operations Manager to oversee daily operations at a flagship retail destination. The role involves managing complex sites, leading service delivery, compliance with safety standards, and fostering tenant relationships. Ideal candidates are seasoned facilities management professionals, ideally IOSH or NEBOSH certified, who thrive in dynamic, customer-facing environments.

Qualifications

• Experienced in facilities or operations management from retail or commercial sectors.
• Strong background in managing contractors and health & safety compliance.
• Hands-on leadership with excellent organizational skills.

Responsibilities

• Overseeing day-to-day operations of a major shopping centre.
• Leading maintenance, H&S, and supplier performance.
• Building strong tenant relationships.

Skills

Operational Management

Safety Compliance

Budget Management

Supplier Management

Communication

Education

IOSH or NEBOSH Certification

Job description

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Shopping Centre Operations Manager, watford, hertfordshire

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Client:

Location:

watford, hertfordshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

We’re working with a leading UK shopping centre to recruit an Operations Manager – a key role overseeing day-to-day operations at one of the city’s flagship retail destinations.

If you’re an experienced operator with a background in managing complex sites, leading supply partners, and ensuring high safety and service standards – this could be your ideal next step.

What’s in it for you?

Take the reins on all operational activity for a major shopping centre

Lead service delivery, maintenance, H&S, and supplier performance

Build strong tenant relationships and support seamless centre operations

Play a vital role in maintaining asset value and compliance excellence

Be part of a high-performing management team with real progression opportunity

Who we’re looking for..

A facilities or operations management professional from retail, commercial, or multi-let property

Strong experience managing contractors, H&S, compliance, and PPM programmes

Confident handling budgets, invoicing, and supplier contracts

A hands-on leader with excellent organisational and reporting skills

Ideally IOSH or NEBOSH certified, with a proactive and safety-first mindset

? Great communicator, detail-oriented, and thrives in a dynamic, customer-facing environment? Let’s talk.

? Interested or know someone who might be? Get in touch at [emailprotected] or apply directly to this listing.