Shopping Centre Operations Manager

JR United Kingdom; Crawley; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading shopping centre in Crawley is seeking an Operations Manager to oversee its daily operations. This role involves managing complex facilities, contractor relations, and maintaining high safety and service standards. The ideal candidate will have a background in operations management within retail environments and hold relevant safety certifications.

Qualifications

• Background in facilities or operations management from retail or commercial properties.
• Experience handling budgets and supplier contracts is essential.
• Proactive and detail-oriented approach required for high standards.

Responsibilities

• Oversee all operational activity for the shopping centre.
• Manage service delivery, maintenance, safety, and supplier performance.
• Build strong tenant relationships to ensure seamless operations.

Skills

Management of contractors

Health & Safety compliance

Organizational skills

Communication

Education

IOSH or NEBOSH certification

Job description

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Shopping Centre Operations Manager, crawley, west sussex

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Client:

Location:

crawley, west sussex, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

We’re working with a leading UK shopping centre to recruit an Operations Manager – a key role overseeing day-to-day operations at one of the city’s flagship retail destinations.

If you’re an experienced operator with a background in managing complex sites, leading supply partners, and ensuring high safety and service standards – this could be your ideal next step.

What’s in it for you?

Take the reins on all operational activity for a major shopping centre

Lead service delivery, maintenance, H&S, and supplier performance

Build strong tenant relationships and support seamless centre operations

Play a vital role in maintaining asset value and compliance excellence

Be part of a high-performing management team with real progression opportunity

Who we’re looking for..

A facilities or operations management professional from retail, commercial, or multi-let property

Strong experience managing contractors, H&S, compliance, and PPM programmes

Confident handling budgets, invoicing, and supplier contracts

A hands-on leader with excellent organisational and reporting skills

Ideally IOSH or NEBOSH certified, with a proactive and safety-first mindset

? Great communicator, detail-oriented, and thrives in a dynamic, customer-facing environment? Let’s talk.

? Interested or know someone who might be? Get in touch at [emailprotected] or apply directly to this listing.