Shopping Centre Operations Manager

JR United Kingdom; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading UK shopping centre seeks an Operations Manager to oversee all operational activities at a flagship retail location in West London. This key role requires a seasoned professional with expertise in managing complex sites, leading service delivery, and ensuring high safety and service standards. You will be part of a high-performing management team with real progression opportunities.

Qualifications

• Experienced operations management professional from retail or commercial property.
• Strong contractor management and compliance experience.
• Hands-on leader with excellent reporting skills.

Responsibilities

• Oversee day-to-day operations at a shopping centre.
• Lead service delivery and maintenance activities.
• Build strong relationships with tenants and support centre operations.

Skills

Leadership

Budget Management

Contractor Management

Compliance Management

Organisational Skills

Education

IOSH or NEBOSH certification

Job description

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Shopping Centre Operations Manager, west london

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Client:

Location:

west london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

We’re working with a leading UK shopping centre to recruit an Operations Manager – a key role overseeing day-to-day operations at one of the city’s flagship retail destinations.

If you’re an experienced operator with a background in managing complex sites, leading supply partners, and ensuring high safety and service standards – this could be your ideal next step.

What’s in it for you?

Take the reins on all operational activity for a major shopping centre

Lead service delivery, maintenance, H&S, and supplier performance

Build strong tenant relationships and support seamless centre operations

Play a vital role in maintaining asset value and compliance excellence

Be part of a high-performing management team with real progression opportunity

Who we’re looking for..

A facilities or operations management professional from retail, commercial, or multi-let property

Strong experience managing contractors, H&S, compliance, and PPM programmes

Confident handling budgets, invoicing, and supplier contracts

A hands-on leader with excellent organisational and reporting skills

Ideally IOSH or NEBOSH certified, with a proactive and safety-first mindset

? Great communicator, detail-oriented, and thrives in a dynamic, customer-facing environment? Let’s talk.

? Interested or know someone who might be? Get in touch at [emailprotected] or apply directly to this listing.