Shopping Centre Dual Services Lead: Security & Cleaning

Anchor Group Services; Fareham; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Anchor Academy access

Employee Assistance Programme

Cycle to Work Scheme

Reward & Recognition

Job summary

Anchor Group Services in Fareham is seeking an experienced Dual Services Manager to lead the delivery of Security and Cleaning across Fareham Shopping Centre. You will ensure the site remains safe, secure, clean and welcoming for visitors and tenants.

As a key member of the site leadership team, you will drive operational excellence, monitor KPIs, and manage a diverse team, providing leadership and development.

Qualifications

• Valid frontline SIA Licence.
• Proven experience managing Security, Cleaning, Facilities or Soft Services operations.
• Experience leading and developing large multi-functional teams within customer-facing environments.
• Strong leadership, organisational and people-management skills.
• Excellent communication, presentation and report-writing skills.
• Strong client relationship and stakeholder management experience.
• Experience with recruitment, performance management and employee relations processes.
• Strong understanding of Health & Safety, compliance and operational risk management.

Responsibilities

• Oversee and manage day-to-day security and cleaning operations, ensuring smooth service delivery across the site.
• Lead and manage a team of security and cleaning staff, ensuring effective rostering, welfare checks, and ongoing training to maintain high service standards.
• Oversee Control Room and CCTV operations, ensuring GDPR compliance and effective incident management.
• Conduct regular site audits, reporting on cleaning and security performance, and implementing necessary improvements.
• Act as the main point of contact for client relations, attending meetings, providing operational updates, and ensuring SLAs and KPIs are met.
• Ensure Assignment Instructions, SOPs, Risk Assessments and site documentation remain accurate, compliant and up to date.
• Manager recruitment, performance, absence and employee relations matters, working closely with the HR and Recruitment teams.
• Manage stock levels and procurement of cleaning consumables, ensuring cost-effective use of resources.
• Take a lead role in emergency procedures, coordinating site evacuations and supporting business continuity plans.
• Maintain accurate records, including incident reports, staffing records, and compliance documentation.
• Ensure compliance with Health & Safety legislation, COSHH requirements and company policies.
• Ensure a professional, customer-focused approach at all times, fostering a positive experience for visitors, tenants, and stakeholders.

Skills

SIA Licence

Soft Services management

Team leadership

People management

Communication

Stakeholder management

Recruitment

Performance management

Safety compliance

Microsoft 365

Workforce management systems

Timegate

Zoho Recruit

Shopping centres experience

Tools

Microsoft 365

Workforce management systems

Timegate

Zoho Recruit

Job description

Anchor Group Services in Fareham is seeking an experienced Dual Services Manager to lead the delivery of Security and Cleaning across Fareham Shopping Centre. You will ensure the site remains safe, secure, clean and welcoming for visitors and tenants.

As a key member of the site leadership team, you will drive operational excellence, monitor KPIs, and manage a diverse team, providing leadership and development.