Shop Supervisor - Portswood

Age UK; Southampton; Hybrid; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Competitive salary

25 days annual leave + bank holidays

Pension scheme

Job summary

Age UK is recruiting for a Shop Supervisor in Portswood to deliver excellent retail service and ensure every customer has a great shopping experience. You will deputise for the Shop Manager and Assistant Manager, helping maximise sales and run the shop smoothly.

The role requires working across a 7-day rota, part-time at 7 hours per week, with duties including sales support, stock rotation, displays, and tidying while representing Age UK with professionalism.

Qualifications

• Experience in customer facing roles.
• Experience of handling cash transactions.
• Ability to work as part of a team.
• Capacity to work alone when required.
• Ability to handle stock up to 10kg with safe technique.
• Commitment to equality, diversity and inclusion.

Responsibilities

• Deliver excellent retail service and ensure customers have a great shopping experience.
• Assist in maximising shop sales and profits and contribute to daily shop operations.
• Deputise for Shop Manager and Assistant Manager in their absence.
• Support with sales, stock rotation, display organisation and shop tidiness.
• Represent Age UK professionally and reflect our core values.

Skills

Customer facing

Cash handling

Teamwork

Lone working

Stock handling up to 10kg

Equality, diversity & inclusion

Job description

Age UK is recruiting for aShop Supervisorto join their wonderful team in Portswood!

Age UK’s shops are the face of the charity. On high streets up and down the country our retail teams deliver a great shopping experience to customers while generating much needed income for the charity, ensuring that we can provide services and support to older people who need it most.

If you want to help us to help others, this could be the job for you!

We are recruiting for aShop Supervisorto deliver an excellent retail service, ensuring that every customer has a great shopping experience. As a valued member of the Age UK team,you will contribute towards maximising shop sales and profits as well as the successful day to day running of the shop, deputising for the Shop Manager and Assistant Manager in their absence.

The successful candidate will support with sales, stock rotation, organising displays, shop tidying and much more, whilst representing Age UK in a professional manner and reflecting our core values.

Please note this opportunity will require the successful candidate to work any dayacross a 7-day working week, including Saturdays and Sundays on a rota basis. This position is a 7 hour per week permanent contract.

Must haves:

The letters after each competency should indicate what stage in the selection process this area will be assessed. The letters are: Application = A, Interview = I, Test = T, Presentation = P

• Experience in working in a customer facing role (A, I)
• Experience of cash handling (A, I)
• The ability to work as part of an effective team. A,I)
• Be able to lone work when needed (I)
• Ability to fulfil the stock-handling requirements of the role, including moving items weighing up to 10kg, with reasonable adjustments where needed (I)
• Commitment to promoting equality, diversity and inclusion, and treating colleagues and customers with dignity, fairness and respect (I)

Any other details

On occasion there may be a requirement for a flexible approach, working additional days to cover holidays and sickness or to participate in trading outside of normal shop hours e.g. shop events.

Please note many Age UK shops are split-level; please get in touch if you want to discuss accessibility in the shop you are applying to.

What we offer in return:

• Competitive salary, 25 days annual leave(pro rata for our part-time colleagues)+ bank holidays + annual leave purchase scheme
• Wellbeing days– 2 paid days per year (pro rata for our part-time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
• Cycle to Work scheme
• Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to£1000, and spread the cost over 12 months, interest free.
• Blue Light Card scheme
• You Did It Awards– recognition awards from£100-250.

Additional information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

Use of AI

Use of AI
We recognise that candidates may use AI tools when preparing their application. This is acceptable, but submissions must be personalised, accurate, relevant and reflect your own experience, skills and interest in joining Age UK. Failure to do so may result in your application being rejected.

Equal opportunities & Disability Confident Scheme

Equal opportunities & Disability Confident Scheme
Age UK is an equal opportunities and Disability Confident employer and welcomes applications from all suitably qualified and eligible candidates. We reserve the right to limit the overall number of interviews offered and therefore it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

All equalities monitoring information is anonymised and not shared with the hiring panel.
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process by contacting the Recruitment Team. Disability disclosures will be kept confidential, shared only where necessary, and will not be considered as part of the hiring decision.

We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Is this the job for you?

We know that men, of all backgrounds, and menandwomen from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! We are particularly keen to hear from applicants from these groups.