Shop Manager

Age UK; Pocklington; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave

Wellbeing days

Excellent pension scheme

Life assurance

Bupa health cashback plan

EAP

Car Benefit scheme

Cycle to Work scheme

Home & Tech purchase plan

Blue Light Card

Job summary

Age UK is seeking a Shop Manager in Pocklington to lead a small team of staff and volunteers in a busy charity shop. You will drive day-to-day store operations, ensure excellent customer service and help raise funds for Age UK and its services for older people.

The role requires managing a 7-day rota with 35 hours, delivering training, motivating the team, and maintaining retail standards while supporting a community-focused store.

Qualifications

• Experience in a performance driven retail environment and customer focus.
• Experience of managing people and leadership experience with staff and volunteers.
• Ability to build, retain and develop a team and deliver results.
• Strong commitment to teamwork, inclusion and customer service.
• Ability to delegate, coach and listen, with effective time management.
• IT literacy and numeracy skills are essential.

Responsibilities

• Manage day-to-day running of the store to maximise sales and profits.
• Provide leadership, training and development for staff and volunteers.
• Support Age UK's fundraising and services through retail excellence.
• Work 35 hours across a 7-day week including weekends on a rota.

Skills

Retail experience

People management

Team development

Result-orientation

Delegation

Time management

Motivation

Adaptability

Stock handling

Equality & inclusion

Communication

Retail processes & merchandising

IT literacy

Tools

POS systems

Microsoft Office

Job description

Age UK is recruiting! We have an amazing opportunity for a Shop Manager to join our friendly and supportive team at our Pocklington shop.

Utilising your previous retail experience and excellent managerial skills, you will manage the day to day running of our store - maximising store sales and profits while ensuring our customers receive an excellent service. In doing so, you will be helping to raise funds for Age UK and the incredible services and support they provide to older people.

As an Age UK Shop Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development.

If you are a motivated manager with a passion for retail and would like to use your skills to support a charity that helps thousands of older people across the UK, this could be the role for you!

Please note this opportunity will require the successful candidate to work 35 hours across a 7-day working week, including Saturdays and Sundays on a rota basis.

To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.

Must haves:

The letters after each competency should indicate what stage in the selection process this area will be assessed. The letters are: Application = A, Interview = I, Test = T, Presentation = P, To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

Use of AI

We recognise that candidates may use AI tools when preparing their application. This is acceptable, but submissions must be personalised, accurate, relevant and reflect your own experience, skills and interest in joining Age UK. Failure to do so may result in your application being rejected.

Equal opportunities & Disability Confident Scheme

Age UK is an equal opportunities and Disability Confident employer and welcomes applications from all suitably qualified and eligible candidates. We reserve the right to limit the overall number of interviews offered and therefore it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

All equalities monitoring information is anonymised and not shared with the hiring panel.

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process by contacting the Recruitment Team. Disability disclosures will be kept confidential, shared only where necessary, and will not be considered as part of the hiring decision.

We review applications as they are received and may close the advert early, so early applications are encouraged.

We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

• Experience in a performance driven retail/customer centric environment (A, I)
• Experience of managing people (A, I)
• Ability to build, retain and develop a team (A, I)
• Strong commitment to delivering results through teamwork, partnership and inclusive leadership (A, I)
• Ability to delegate, coach and listen (I)
• Ability to manage time under conflicting priorities (I)
• Ability to motivate self and others (I)
• An open and adaptable approach to change and be able to support others through it (I)
• Ability to fulfil the stock-handling requirements of the role, including moving items weighing up to 10kg, with reasonable adjustments where needed (I)
• Commitment to promoting equality, diversity and inclusion, and treating colleagues and customers with dignity, fairness and respect (I)
• Experience of communicating with a diverse workforce and customer base (A, I)
• Ability to establish and maintain successful retail processes and merchandising (I)
• IT literacy and numeracy skills (A, I)

Any other details

On occasion there may be a requirement for a flexible approach, working additional days to cover holidays and sickness or to participate in trading outside of normal shop hours e.g. shop events.

Benefits

• Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme
• Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
• Car Benefit scheme (subject to affordability), Cycle to Work scheme
• Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
• Blue Light Card scheme
• You Did It Awards - recognition awards from £100-250.