Shop Supervisor - Charity Retail Leader & Impact

Sue Ryder; Nottingham; On-site; GBP 19,000 - 21,000; Part time

Benefits offered by this job

27 days holiday pro rata + bank hols

Company pension scheme

Staff discount

Refer a Friend scheme

Enhanced maternity/paternity pay

Electric Vehicle Scheme

Healthcare Cash plan

Death in Service

Structured induction

Employee support programme

Job summary

Sue Ryder Sherwood shop is seeking a Shop Supervisor to help drive sales and income, while supporting the team and engaging with the local community. The role focuses on quality donor relations and delivering great customer service within a brand that funds specialist palliative and end-of-life care.

The successful candidate will lead by example, manage daily shop operations, and help recruit and train volunteers to ensure smooth store performance and a positive shopper experience.

Qualifications

• Customer service experience is required.
• Previous supervisory experience is essential.
• Cash handling/till work experience would be an advantage.
• Basic IT skills including emails and video calls are needed.
• Strong organisational skills are important.
• Experience of lone working is desirable.

Responsibilities

• Drive sales, income and performance against targets.
• Support and motivate the team to deliver excellent customer service.
• Build community relationships to generate quality donated stock.
• Recruit, train and retain a committed volunteer team.
• Maintain high standards of merchandising, housekeeping and health & safety.

Skills

Customer service

Supervision

Cash handling

Basic IT skills

Organisational skills

Lone working experience

Job description

Sue Ryder Sherwood shop is seeking a Shop Supervisor to help drive sales and income, while supporting the team and engaging with the local community. The role focuses on quality donor relations and delivering great customer service within a brand that funds specialist palliative and end-of-life care.

The successful candidate will lead by example, manage daily shop operations, and help recruit and train volunteers to ensure smooth store performance and a positive shopper experience.