Shop Manager – Lead Fast, Friendly Retail Team (Northampton)

Greggs; Northampton; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Colleague discount

Free hot drinks

Paid breaks

We share 10% of profits with our staff

Health and Wellbeing App

Holiday entitlement that grows

Colleague share plans

Pension scheme with up to 7% matching

Employee assistance app and helpline

Long service awards

Savings and discounts

Job summary

Greggs is seeking a Shop Manager in Northampton to lead a team in delivering fast, friendly service across in-store, delivery, Click+Collect and drive-thru channels. You will ensure superb customer experiences and the shop operates to high standards, with involvement in food prep and customer service throughout shifts.

The role offers a comprehensive benefits package including discounts, paid breaks, and a pensions scheme, with performance-based profit sharing and wellbeing support.

Qualifications

• Track record as a supervisor or line manager.
• Experience delivering excellent customer service in a food-on-the-go or retail setting.
• Supportive of an inclusive culture and values diversity.

Responsibilities

• Lead the team to deliver excellent shop standards.
• Drive high performance through recruitment, training and engagement.
• Monitor wage controls, waste, and customer service standards.
• Participate in food preparation and serving customers.
• Ensure the shop is clean, well-stocked and welcoming.

Skills

Team leadership

Customer service

Retail experience

Supervisory experience

Job description

Greggs is seeking a Shop Manager in Northampton to lead a team in delivering fast, friendly service across in-store, delivery, Click+Collect and drive-thru channels. You will ensure superb customer experiences and the shop operates to high standards, with involvement in food prep and customer service throughout shifts.

The role offers a comprehensive benefits package including discounts, paid breaks, and a pensions scheme, with performance-based profit sharing and wellbeing support.