Shop Manager: Lead a High-Performance Team & Service

Greggs; Congleton; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive pay plus commission

Colleague discount up to 50%

Free hot drinks on shift

Paid breaks

Profit sharing 10% of profits with Col

Job summary

Greggs in the United Kingdom is seeking a Shop Manager to lead and motivate the team, delivering fast and friendly service to customers across in-store, delivery, Click + Collect, and drive thru channels.

You will recruit, train and engage staff, maintain shop standards, and ensure a clean, well-stocked, welcoming environment while actively managing wage controls and waste. You will participate hands-on in food preparation and service to support store success.

Qualifications

• Experience as Supervisor or Line Manager in food-on-the-go or retail.
• Strong customer service and team leadership.
• Ability to recruit, train and engage colleagues.

Responsibilities

• Lead the team to deliver excellent results and maintain store standards.
• Drive high performance through recruitment, training and colleague engagement.
• Monitor wage controls, waste controls and customer service standards.
• Roll up your sleeves and help with food preparation and serving customers.
• Ensure the shop is clean, well-stocked and welcoming.

Skills

Leadership

Customer service

Retail management

Team development

Recruitment

Job description

Greggs in the United Kingdom is seeking a Shop Manager to lead and motivate the team, delivering fast and friendly service to customers across in-store, delivery, Click + Collect, and drive thru channels.

You will recruit, train and engage staff, maintain shop standards, and ensure a clean, well-stocked, welcoming environment while actively managing wage controls and waste. You will participate hands-on in food preparation and service to support store success.