Shop Manager: Lead a High-Performance Team

Greggs plc; St Helens; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Health and Wellbeing App

Holiday entitlement grows with career

Colleague share plans

Pension scheme with up to 7% match

Employee assistance app and helpline

Long service awards

Savings and discounts for shopping

Job summary

Greggs plc is seeking a Shop Manager in the United Kingdom to lead a team, deliver fast, friendly service, and ensure excellent customer experiences across in-shop and online channels. You will recruit, train, engage staff, manage costs, and stay hands-on with food preparation and service.

The role focuses on maintaining standards, driving performance, and fostering an inclusive culture within a busy store environment. Competitive pay and benefits are offered.

Qualifications

• Experience as a Supervisor or Line Manager in a fast-paced retail/food-on-the-go environment.
• Proven ability to deliver excellent customer service and lead a team.

Responsibilities

• Lead the team to deliver excellent standards and customer experience.
• Drive recruitment, training and development, and colleague engagement.
• Monitor wage controls, waste management, and service quality.
• Hands-on involvement in food preparation and serving customers.
• Ensure the shop is clean, stocked and welcoming.

Skills

Leadership

Customer service

Retail experience

Food on-the-go

Team motivation

Job description

Greggs plc is seeking a Shop Manager in the United Kingdom to lead a team, deliver fast, friendly service, and ensure excellent customer experiences across in-shop and online channels. You will recruit, train, engage staff, manage costs, and stay hands-on with food preparation and service.

The role focuses on maintaining standards, driving performance, and fostering an inclusive culture within a busy store environment. Competitive pay and benefits are offered.