Shop Manager

Greggs plc; Whitburn; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Colleague discount

Free hot drinks

Paid breaks

We share 10% of all our profits

Health and Wellbeing App

Holiday entitlement grows with career

Colleague share plans

Pension scheme with up to 7% match

Employee assistance app and helpline

Long service awards

Savings and discounts

Job summary

Greggs plc in Whitburn is seeking a Shop Manager to lead and motivate the team, delivering fast, friendly service to customers across in-store, delivery, and online orders. You will drive performance through recruitment, training and colleague engagement while upholding the brand’s high standards.

You will oversee wage and waste controls, maintain a clean, well stocked shop, contribute to food preparation and serving, and ensure a welcoming environment.

Qualifications

• Track record as Supervisor or Line Manager.
• Experience delivering excellent customer service.
• Experience in food-on-the-go or retail environment.

Responsibilities

• Lead the team to deliver amazing results and maintain high standards in the shop.
• Drive high performance through recruitment, training and development, and colleague engagement.
• Monitor wage and waste controls and customer service standards.
• Roll up your sleeves in food preparation and serving.
• Keep the shop clean, well-stocked and welcoming.

Skills

Supervisory

Customer service

Retail experience

Job description

Join us as a Shop Manager andyou’lllead andmotivate your team to deliver fast and friendly service to our customers.

We serve our customers acrossa number ofdifferent channels; in-shop, delivery,Click+Collect and drive thru.Y ou'llbe responsible formaking sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.

While no two days will be the same, during a typical day at work you can expect to:

• Leadthe team to deliver amazing results andmaintainthe excellent standards of the shop
• Drive high performance through recruitment, trainingand development,and colleague engagement
• Keep a close eye on things like wage controls, waste controls and customer service standards
• Roll your sleeves up and get involved in food preparationandserving customers
• Ensure the shop is clean, well-stocked and welcoming

What we can offer you

• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of allour profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing

About you

If you havea track recordas aSupervisoror Line Manager, havelots of experience delivering excellent customer serviceand have workedin a food-on-the-go environment or within retail, this could be the role for you.

You’ll also be supportive of an inclusive culture - recognising and valuing that difference is good.

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs .

• Salary £36,594 per annum plus Additional Commission subject to eligibility.
• Frequency Annual
• Job Reference greggs/TP/5327/61977
• Contract Type Permanent
• Contract Details Shift pattern and availability can be discussed at interview
• Closing Date 30 September, 2026
• Job Category Retail
• Business Unit Retail
• Location 19 West Main Street Whitburn, United Kingdom