Shop Manager

Greggs Plc; Stanfield; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Colleague discount

Free hot drinks on shift

Paid breaks

Share of profits

Job summary

Greggs Plc in the United Kingdom is looking for a Shop Manager to lead and motivate your team to deliver fast and friendly service across in‑shop, delivery, Click + Collect and drive thru channels. You will ensure customers have a brilliant experience whether they order in store or online.

A typical day includes recruiting and developing staff, maintaining shop standards, food preparation, stock control and cost awareness.

Qualifications

• Track record leading teams in retail or food-on-the-go environments.
• Experience delivering excellent customer service and maintaining standards.
• Strong people skills including training, coaching and engagement.

Responsibilities

• Lead the team to deliver excellent service and shop standards.
• Drive performance through recruitment, training and staff engagement.
• Oversee wage controls, waste controls and customer service benchmarks.
• Involve yourself in food preparation and serving customers.
• Ensure the shop is clean, well-stocked and welcoming.

Skills

Leadership

Recruitment

Staff training

Customer service

Job description

Join us as a Shop Manager and you'll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two days will be the same, during a typical day at work you can expect to:

• Lead the team to deliver amazing results and maintain the excellent standards of the shop
• Drive high performance through recruitment, training and development, and colleague engagement
• Keep a close eye on things like wage controls, waste controls and customer service standards
• Roll your sleeves up and get involved in food preparation and serving customers
• Ensure the shop is clean, well-stocked and welcoming
  If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food-on-the-go environment or within retail, this could be the role for you.
  Competitive pay plus commission
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We'll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing, Salary £34,824 per annum plus Additional Commission subject to eligibility.