Shop Manager

Greggs Plc; Liverpool; On-site; GBP 29,000 - 39,000; Full time

Benefits offered by this job

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Health app

Holiday entitlement growth

Savings discounts

Pension matching up to 7%

Employee assistance app

Job summary

Greggs Plc in the United Kingdom is seeking a Shop Manager to lead a busy team and deliver fast, friendly service across in-store and online orders. You will recruit, train and engage colleagues, safeguard standards, and manage costs while keeping the shop welcoming and well stocked.

Your role combines hands-on food preparation with strong people leadership to drive performance, customer satisfaction and profitable store operations. Competitive pay plus commission is offered.

Qualifications

• Track record as a Supervisor or Line Manager.
• Experience delivering excellent customer service.
• Experience in food-on-the-go retail environment.

Responsibilities

• Lead the team to deliver excellent shop standards.
• Recruit, train and develop colleagues; drive engagement.
• Monitor wage and waste controls and customer service standards.
• Hands-on food preparation and serving customers.
• Maintain a clean, well-stocked, welcoming shop.

Skills

Customer service excellence

People leadership

Retail operations

Food safety awareness

Job description

Join us as a Shop Manager and you'll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two days will be the same, during a typical day at work you can expect to:

• Lead the team to deliver amazing results and maintain the excellent standards of the shop
• Drive high performance through recruitment, training and development, and colleague engagement
• Keep a close eye on things like wage controls, waste controls and customer service standards
• Roll your sleeves up and get involved in food preparation and serving customers
• Ensure the shop is clean, well-stocked and welcomingIf you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food-on-the-go environment or within retail, this could be the role for you.Competitive pay plus commission
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We'll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing, Salary £33,944 per annum plus Additional Commission subject to eligibility.