Shop Manager

Greggs; Topcliffe; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Health and Wellbeing App

Holiday entitlement grows

Share plans

Pension scheme (7% match)

Employee assistance app

Long service awards

Savings and discounts

Job summary

Greggs is seeking a Shop Manager to lead a team in delivering fast, friendly service across in-shop, delivery and online channels. You will drive performance through recruitment, training and staff engagement while upholding standards on cost controls and customer experience.

You will contribute to a welcoming store environment, supervise food preparation, and ensure the shop is well-stocked and clean, providing an excellent experience for every customer.

Qualifications

• Experience delivering excellent customer service in food-on-the-go or retail environments.
• Track record in supervising or line management and driving team performance.

Responsibilities

• Lead the team to deliver amazing results and maintain the shop's high standards.
• Drive high performance through recruitment, training and development, and colleague engagement.
• Monitor wage controls, waste controls and customer service standards.
• Roll your sleeves up and get involved in food preparation and serving customers.
• Ensure the shop is clean, well-stocked and welcoming.

Skills

Customer service

Supervision

Retail experience

Job description

Join us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers.

We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.

While no two days will be the same, during a typical day at work you can expect to:

• Lead the team to deliver amazing results and maintain the excellent standards of the shop
• Drive high performance through recruitment, training and development, and colleague engagement
• Keep a close eye on things like wage controls, waste controls and customer service standards
• Roll your sleeves up and get involved in food preparation and serving customers
• Ensure the shop is clean, well-stocked and welcoming

What we can offer you

• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing

About you

If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food-on-the-go environment or within retail, this could be the role for you.

You’ll also be supportive of an inclusive culture - recognising and valuing that difference is good.

If you’ve previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, you’ll fit right in here.

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.