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Sue Ryder Care; Shepton Mallet; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Staff discount

Company pension

Refer a Friend £250

Enhanced maternity/paternity pay

Enhanced sick pay

EV scheme

Healthcare cash plan

Death in service

Job summary

Sue Ryder Care in Shepton Mallet is seeking a Shop Manager to lead a team, drive sales and manage donated stock, while championing the Sue Ryder brand and local fundraising initiatives.

You’ll manage customer and donor service, recruit and train volunteers, and ensure merchandising, health & safety, and stock processes meet high standards.

Qualifications

• Experience in charity retail or community engagement.
• Demonstrated ability to lead a team and drive sales.
• Commitment to high standards of service and merchandising.

Responsibilities

• Driving sales, income and performance against targets.
• Leading and motivating your team to deliver excellent customer and donor service.
• Building strong community relationships to generate quality donated stock.
• Recruiting, training and retaining a committed volunteer team.
• Maintaining high standards of merchandising, housekeeping and health & safety.
• Managing stock and EPOS processes to keep the shop fresh, seasonal and well presented.
• Championing the Sue Ryder brand, in-store campaigns and national fundraising initiatives.

Skills

Leadership

Income generation

Customer service

Team management

Tools

EPOS system

Stock management

Job description

Shop Manager

Company: Sue Ryder Care Salary: from £25,302.39 a year Hours: Full-time Location: Shepton Mallet Working pattern: On-site Job type: Permanent Posting date: 25 Sept 2026 Closing date: 11 Oct 2026

Summary

Shop Manager

23 High Street

Shepton Mallet

BA4 4AA

37.5 hours per week inc Sats on rota

£25302.39 pa

Become a part of our story.

Every sale in our 400+ shops helps fund specialist palliative and end-of-life care. For over 70 years, we’ve supported people when it matters most — and we’re looking for a Shop Manager to help us continue that work.

You’ll lead your team, inspire your community and drive income for our vital services, while championing creative ways to reduce, reuse and recycle.

We value our people and offer a great work-life balance: 1 in 2 weekends, shifts from 8.45am, most shops finishing by 5.15pm, and Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off.

Bring your leadership skills to a role with real purpose.

You’ll be responsible for…

• Driving sales, income and performance against targets.
• Leading and motivating your team to deliver excellent customer and donor service.
• Building strong community relationships to generate quality donated stock.
• Recruiting, training and retaining a committed volunteer team.
• Maintaining high standards of merchandising, housekeeping and health & safety.
• Managing stock and EPOS processes to keep the shop fresh, seasonal and well presented.
• Championing the Sue Ryder brand, in-store campaigns and national fundraising initiatives.

The ideal candidate would be…

We’re looking for ambitious people who are motivated by making a real difference. If you’re keen to learn, grow and develop while helping us ensure everyone gets the support they deserve, you’ll fit right in.

Come and join the team at our Shepton Mallet shop

Our Sue Ryder charity shop in based at the heart of the ancient Somerset town of Shepton Mallet, nestled in the Mendip Hills.

Benefits

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme - £250 payment
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.
• Access to Employee support programme

For more of our employee benefits please visit our website: www.sueryder.org/jobs/retail-careers/benefits/

Interview date: 20th October via teams

Our commitment to equity, diversity and inclusion

At Sue Ryder, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds, particularly those from Black, Asian and Minority Ethnic communities, LGBTQ+ people, people from lower socio-economic backgrounds and disabled people.

As a Disability Confident Committed employer, disabled applicants who meet the minimum essential criteria will be offered an interview. We also provide reasonable adjustments throughout our recruitment process to ensure everyone has the opportunity to participate fully.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.