Shop Manager

Birds; Lichfield; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

5 weeks annual leave

Staff discount

Job summary

Birds Bakery in Lichfield is seeking a Shop Manager to lead a busy shop, drive sales and control costs. You will oversee daily operations, coach a friendly team and ensure excellent customer service in a bustling retail environment.

The role requires 40 hours per week across Monday to Sunday, with a salary of £14.11 per hour. Full-time position based at 41 Market Street, Lichfield, posting includes staff discounts and generous leave.

Qualifications

• Experience supervising a team in a retail/food environment.
• Strong customer service focus and ability to coach staff.
• Good communication and interpersonal skills.
• Monthly rota experience and basic IT literacy.

Responsibilities

• Ensure excellent customer service from the whole team.
• Inspire, train and energise staff to increase sales.
• Provide store performance information to the Area Manager.
• Manage stock, payroll, waste and reconciliation performance.
• Deliver sales training to develop up selling opportunities.
• Create monthly staff rotas.
• Maintain food safety and health and safety standards.
• Ensure shop presentation aligns with the Birds brand.
• Recruit top talent for the shop.

Skills

Supervisory experience

People management

Customer service

Team motivation

Tools

IT basics

Job description

Careers Shop Manager

Shop Manager

Job Title: Shop Manager

Location: Birds Bakery, Lichfield

Hours: 40 hours per week across Monday to Sunday

Salary: £14.11 per hour

Location

Lichfield, 41 Market Street, Lichfield, WS13 6LA

Employment Type

Full-time

Hours

40 p/w

Salary

£14.11 p/h

Purpose

To manage and assume overall responsibility for the success of the shop by leading all operational aspects of the shop, driving sales whilst at the same time controlling costs and by being a skilled people manager. Creating a friendly warming environment for not only our customers but an environment where individuals are coached and inspired to do their best.

Responsibilities

• Ensure that excellent customer service is always provided by every member of your team.
• Inspire, motivate, train and energise your team to increase sales.
• Provide store performance information as required by the Area Manager
• Effectively manage stock control and maximise the shop’s sales, payroll, waste, and reconciliation performance
• Deliver sales training to the store team members to develop skills in up selling to ensure opportunities are maximised.
• Managing staff rotas on a monthly basis.
• Ensure the standards for food safety and health and safety are met consistently.
• Ensure that the visual presentation of the shop is in accordance with Birds' brand image.
• Be compliant with Company policies and operational guidelines.
• Ensure that the very best people are recruited for the shop.

Shifts

The successful candidate will need to have full flexibility to work Mondays to Sundays.

Experience

• Supervisory experience with the skills and ability to drive and motivate performance of your staff.
• A sound understanding of shop operations and standards for success.
• A flexible attitude to working hours.
• Good communication and interpersonal skills
• Monthly rota experience
• A basic and practical knowledge of IT
• Good standard of English and Maths

Benefits

• 5 weeks annual leave, plus bank holidays.
• Staff discount.