Assistant Shop Manager (FTC 12 months)

Birds Bakery; Ashby-de-la-Zouch; On-site; GBP 13,000 - 21,000; Part time

Job summary

Birds Bakery is seeking a part-time Shop Supervisor to support the Shop Manager in all operational aspects of running the shop and to take overall responsibility in their absence.

You will help create a welcoming environment where staff are coached to perform at their best.

Qualifications

• Supervisory experience is desirable but not essential.
• Understanding of shop operations and standards for success.
• Flexible attitude to working hours.
• Good communication and interpersonal skills.
• A basic and practical knowledge of IT.
• Good standard of English and Maths.
• 4 weeks annual leave, increasing to 5 weeks after 5 years continuous service, plus bank holidays.

Responsibilities

• Ensure that excellent customer service is always provided by every member of your team.
• Inspire, motivate, train and energise your team to increase sales.
• Provide store performance information as required by the Area Manager.
• Effectively manage stock control and maximise the shop’s sales, payroll, waste, and reconciliation performance.
• Deliver sales training to the store team members to develop upselling skills.
• Managing staff rotas on a monthly basis.
• Ensure the standards for food safety and health and safety are met consistently.
• Ensure that the visual presentation of the shop is in accordance with Birds' brand image.
• Becompliant with Company policies and operational guidelines.
• Ensure that the very best people are recruited for the shop.
• Lead by example and serve our customers in a helpful and friendly manner, taking the opportunity to upsell products.
• Ensuring our displays are fully stocked with our amazing products and customers have plenty of choice to choose from.

Skills

Supervisory experience

Communication

IT basics

English proficiency

Maths proficiency

Job description

Hours:29 hours per week across Monday to Sunday

Employment Type

Part-time

Hours

29 p/w

Purpose

You will support the Shop Manager in all operational aspectsof running the shop and assume overall responsibility for the success of theshop in their absence. Creating a friendly warming environment for not only ourcustomers but an environment where individuals are coached and inspired to dotheir best.

Responsibilities

• Ensurethat excellent customer service is always provided by every member of yourteam.
• Inspire,motivate, train and energise your team to increase sales.
• Providestore performance information as required by the Area Manager
• Effectivelymanage stock control and maximise the shop’s sales, payroll, waste, andreconciliation performance
• Deliversales training to the store team members to develop skills in up sellingto ensure opportunities are maximised.
• Managingstaff rotas on a monthly basis.
• Ensurethe standards for food safety and health and safety are met consistently.
• Ensurethat the visual presentation of the shop is in accordance with Birds'brand image.
• Becompliant with Company policies and operational guidelines.
• Ensurethat the very best people are recruited for the shop.
• Leadby example and serve our customers in a helpful and friendly manner,taking the opportunity to upsell products.
• Ensuringour displays are fully stocked with our amazing products and customershave plenty of choice to choose from.

Experience

• Supervisoryexperience, desirable but not essential, with the skills and ability todrive and motivate the performance of your staff.
• Asound understanding of shop operations and standards for success.
• Aflexible attitude to working hours.
• Goodcommunication and interpersonal skills
• Abasic and practical knowledge of IT
• Goodstandard of English and Maths
• 4 weeks annual leave,increasing incrementally to 5 weeks after 5 years continuous service, plusbank holidays.