Assistant Shop Manager

Birds; Lichfield; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Annual leave

Staff discount

Job summary

Birds Bakery in Lichfield is seeking an Assistant Shop Manager to support the Shop Manager in all operational aspects and help drive sales in a busy retail bakery environment.

The role is full-time, 40 hours per week across Monday to Sunday, with a pay rate of £13.46 per hour. You will lead a team, deliver great customer service, and uphold food safety and brand standards.

Qualifications

• You should have supervisory experience or leadership potential.
• Good communication and interpersonal skills are essential.
• Sound understanding of shop operations and standards.
• Flexible attitude to working hours and days.

Responsibilities

• Provide excellent customer service by the team.
• Inspire, train and motivate staff to increase sales.
• Deliver store performance information to Area Manager.
• Manage stock, payroll, waste, and reconciliation.
• Deliver sales training for upselling.
• Manage monthly staff rotas.
• Ensure food safety and health & safety standards.
• Maintain Birds brand visual presentation.
• Recruit the best people for the shop.
• Lead by example in customer service and upsell.
• Ensure displays are stocked with products.

Skills

Supervisory experience

Customer service

Communication skills

Interpersonal skills

Basic IT

English & Maths

Job description

Careers Assistant Shop Manager

Assistant Shop Manager

Job Title: Assistant Shop Manager

Location: Birds Bakery, Lichfield

Hours: 40 hours per week across Monday to Sunday

Salary: £13.46 per hour

Location

Lichfield, 41 Market Street, Lichfield, WS13 6LA

Employment Type

Full-time

Hours

40 p/w

Salary

£13.46 p/y

Purpose

You will support the Shop Manager in all operational aspects of running the shop and assume overall responsibility for the success of the shop in their absence. Creating a friendly warming environment for not only our customers but an environment where individuals are coached and inspired to do their best.

Responsibilities

• Ensure that excellent customer service is always provided by every member of your team.
• Inspire, motivate, train and energise your team to increase sales.
• Provide store performance information as required by the Area Manager
• Effectively manage stock control and maximise the shop’s sales, payroll, waste, and reconciliation performance
• Deliver sales training to the store team members to develop skills in up selling to ensure opportunities are maximised.
• Managing staff rotas on a monthly basis.
• Ensure the standards for food safety and health and safety are met consistently.
• Ensure that the visual presentation of the shop is in accordance with Birds' brand image.
• Be compliant with Company policies and operational guidelines.
• Ensure that the very best people are recruited for the shop.
• Lead by example and serve our customers in a helpful and friendly manner, taking the opportunity to upsell products.
• Ensuring our displays are fully stocked with our amazing products and customers have plenty of choice to choose from.

Shifts

The successful candidate will need to full flexibility with the availability to work Monday through to Sunday.

Experience

• Supervisory experience, desirable but not essential, with the skills and ability to drive and motivate the performance of your staff.
• A sound understanding of shop operations and standards for success.
• A flexible attitude to working hours.
• Good communication and interpersonal skills
• A basic and practical knowledge of IT
• Good standard of English and Maths

Benefits

• 4 weeks annual leave, increasing incrementally to 5 weeks after 5 years continuous service, plus bank holidays.
• Staff discount.