Shop Manager

Greggs Plc; Leeds; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Pension matching

Health app

Job summary

Greggs Plc is seeking a Shop Manager to lead a busy outlet in the UK. You will motivate the team to deliver fast, friendly service, whether customers shop in-store or order online.

The role covers recruitment, training, and engaging staff to ensure excellent customer experiences and strong shop performance. You will be hands-on with food preparation and service, maintain clean and well-stocked premises, manage costs and inventory, and contribute to the shop’s continuous improvement and

Qualifications

• Experience in a supervisory or line manager role in retail or food-on-the-go is preferred.
• Proven ability to deliver excellent customer service and maintain high standards.
• Ability to recruit, train and develop colleagues and drive engagement.

Responsibilities

• Lead the shop team to achieve excellent results and maintain high store standards.
• Drive high performance through recruitment, training and development, and colleague engagement.
• Monitor wage controls, waste controls and customer service standards to minimise losses.
• Roll up your sleeves and help with food preparation and serving customers.
• Ensure the shop is clean, well-stocked and welcoming to customers.

Skills

Leadership

Customer service

Training

Recruitment

Retail experience

Job description

Join us as a Shop Manager and you'll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two days will be the same, during a typical day at work you can expect to:

• Lead the team to deliver amazing results and maintain the excellent standards of the shop
• Drive high performance through recruitment, training and development, and colleague engagement
• Keep a close eye on things like wage controls, waste controls and customer service standards
• Roll your sleeves up and get involved in food preparation and serving customers
• Ensure the shop is clean, well-stocked and welcoming
• If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food-on-the-go environment or within retail, this could be the role for you.
• Competitive pay plus commission
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We'll match your contributions up to 7%
• Confidential employee assistance app and helpline to help you with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing, Salary £33,944 per annum plus Additional Commission subject to eligibility.