Shift Manager

Greggs plc; Royston; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Colleague discount

Free hot drinks

Paid breaks

Profit share

Health and Wellbeing App

Career growth holidays

Colleague share plans

Pension scheme

Employee assistance helpline

Long service awards

Everyday shopping discounts

Job summary

Join Greggs Plc as a Shift Manager where you'll lead a team dedicated to exceptional customer service. You'll manage the shop in the absence of the Manager, inspiring your team and ensuring a great customer experience, whether in store or online.

Your responsibilities include motivating the team, preparing products, and maintaining shop standards. The role comes with competitive pay, colleague discounts, and various well-being perks, reflecting Greggs' commitment to its employees.

Qualifications

• Previous team supervisory experience in a customer-focused environment.
• Ability to lead by example and serve customers effectively.
• Reliability and a passion for exceptional customer service.

Responsibilities

• Inspire the team to deliver amazing results.
• Prepare products, including sandwiches and managing ovens.
• Maintain clean and tidy shop standards.

Skills

Natural leadership

Customer service

Team motivation

Job description

Join us as a Shift Manager and you'll be part of a team that loves putting customers first. As part of the management team, you'll be responsible for looking after the shop when the Manager isn't around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two shifts will be the same, during a typical shift you can expect to:

• Inspire the team to deliver amazing results and maintain the excellent standards of the shop
• Lead by example and serve our customers in a fast and friendly manner
• Prepare our much-loved products, including making sandwiches and managing the ovens
• Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
• Keep the shop looking clean, tidy and presentable You'll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.

You’ll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you've got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role,

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We'll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing