Shop Manager

Greggs plc; Wigan; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Commission

Staff discount 50%

Free hot drinks

Paid breaks

Profit sharing 10%

Wellbeing app

Pension match 7%

Long service awards

Employee assistance

Job summary

Greggs plc in the United Kingdom is looking for a Shop Manager who will lead a team to deliver fast and friendly service across in-store, delivery, Click + Collect, and drive-thru channels. You will recruit, train, and develop colleagues, monitor cost controls, and ensure the shop is clean, stocked, and welcoming while delivering excellent customer service and food-on-the-go operations.

Competitive pay with commission and a range of staff benefits including discount, health and wellbeing

Qualifications

• Experience leading a retail team in a fast-paced environment.
• Proven ability to deliver excellent customer service.
• Experience in food-on-the-go or retail settings is advantageous.

Responsibilities

• Lead and motivate the team to deliver fast, friendly service.
• Recruit, train and develop colleagues to maintain high standards.
• Monitor wage and waste controls and customer service standards.
• Prepare food, serve customers and keep the shop clean and welcoming.

Skills

Team leadership

Customer service

Retail experience

Food preparation

Job description

Join us as a Shop Manager and you'll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two days will be the same, during a typical day at work you can expect to:

• Lead the team to deliver amazing results and maintain the excellent standards of the shop
• Drive high performance through recruitment, training and development, and colleague engagement
• Keep a close eye on things like wage controls, waste controls and customer service standards
• Roll your sleeves up and get involved in food preparation and serving customers
• Ensure the shop is clean, well-stocked and welcoming
• If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food-on-the-go environment or within retail, this could be the role for you.
• Competitive pay plus commission
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We'll match your contributions up to 7%
• Confidential employee assistance app and helpline to help you with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing, Salary £33,944 per annum plus Additional Commission subject to eligibility.