Shop Manager

Greggs plc; Basildon; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Competitive pay plus commission

Colleague discount up to 50%

Free hot drinks

Paid breaks

Profit sharing 10%

Health and Wellbeing App

Holiday entitlement growth

Colleague share plans

Pension scheme matching 7%

Employee assistance app

Long service awards

Savings and discounts

Job summary

Greggs plc in the United Kingdom is seeking a Shop Manager to lead a team delivering fast, friendly service across in-store and online channels. You will recruit, train and engage colleagues, manage wage and waste controls, and actively participate in food preparation and serving customers.

The role focuses on maintaining high standards, a welcoming shop, and strong customer satisfaction while driving business results. 42-hour week with permanent contract and competitive benefits.

Qualifications

• Experience delivering excellent customer service in a food-on-the-go environment or retail.
• Track record as a Supervisor or Line Manager and experience developing a team.

Responsibilities

• Lead the team to deliver fast, friendly service and maintain high shop standards.
• Drive recruitment, training, development and colleague engagement to raise performance.
• Monitor wage and waste controls and uphold customer service standards.
• Roll up your sleeves in food preparation and serving customers.
• Ensure the shop is clean, stocked and welcoming.

Skills

Supervisor/Line Manager

Customer service

Job description

# Shop Manager### About the roleJoin us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers.We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.While no two days will be the same, during a typical day at work you can expect to:* Lead the team to deliver amazing results and maintain the excellent standards of the shop* Drive high performance through recruitment, training and development, and colleague engagement* Keep a close eye on things like wage controls, waste controls and customer service standards* Roll your sleeves up and get involved in food preparation and serving customers* Ensure the shop is clean, well-stocked and welcoming**What we can offer you*** **Competitive pay** plus commission* **Colleague discount**allowing you and a family member to enjoy up to 50% off your favourite Greggs products* **Free hot drinks**for you to enjoy while on shift* **Paid breaks** allowing you to recharge your batteries* We share **10% of all our profits** with our colleagues* **Health and Wellbeing App**providing Remote GP and Physiotherapy services* **Holiday entitlement that grows** as your career grows with us* Colleague **share plans** to help you invest and save for your future* **Pension scheme** to help you plan for your future. We’ll match your contributions up to 7%* Confidential **employee assistance app and helpline** to help with your wellbeing* **Long service awards**celebrating key milestones in your career* **Savings and discounts** for your everyday shopping, leisure and wellbeing**About you**If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food-on-the-go environment or within retail, this could be the role for you. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good.If you’ve previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, you’ll fit right in here. Apply now and get ready for the next exciting step in your career!**About us**Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs.Apply+−Leaflet | OpenStreetMap contributors### Shop Manager* **Salary** £39,689 per annum plus Additional Commission subject to eligibility.* **Frequency** Annual* **Job Reference** greggs/TP/36457/63179* **Contract Type** Permanent* **Contract Details** Shift pattern and availability can be discussed at interview* **Contract Hours** 42* **Closing Date** 23 October, 2026* **Job Category** Retail* **Business Unit** Retail* **Location** 5 Northlands Pavement Pitsea, United Kingdom* **Posted on** 23 September, 2026