Shop Floor Team Leader: Drive Service & Results

Marks and Spencer; Harrow; On-site; GBP 24,000 - 32,000; Full time

Job summary

Marks & Spencer in Harrow is looking for a Team Manager in Food. You’ll lead from the front on the shop floor, setting the pace, raising standards and inspiring your team to deliver standout style, sharp service and strong commercial results, even under pressure.

We’re seeking confident, people-first leaders who thrive in fast-moving retail environments, make bold decisions, and know how to bring the best out of others while upholding M&S values and a customer-first culture.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the confidence to use data and insight to drive results.
• The ability to coach, develop and performance-manage with clarity and empathy.
• Confidence having constructive, sometimes difficult conversations.
• A resilient, adaptable mindset with the energy to lead through change.
• Digital confidence and a willingness to embrace new ways of working.
• A natural role model for great service, inclusion and M&S behaviours.

Responsibilities

• Lead from the front on the shop floor, setting the pace and standards.
• Inspire and develop a multi-skilled team to deliver standout service and strong commercial results.
• Maintain high standards of availability, safety and customer experience.
• Make bold decisions and drive continuous improvement in a fast-moving environment.

Skills

Team leadership

Retail experience

Commercial awareness

Coaching & performance management

Data-driven

Communication

Job description

Marks & Spencer in Harrow is looking for a Team Manager in Food. You’ll lead from the front on the shop floor, setting the pace, raising standards and inspiring your team to deliver standout style, sharp service and strong commercial results, even under pressure.

We’re seeking confident, people-first leaders who thrive in fast-moving retail environments, make bold decisions, and know how to bring the best out of others while upholding M&S values and a customer-first culture.