Shop Assistant

Sue Ryder; Slough; On-site; GBP 1,515,000 - 2,066,000; Part time

Benefits offered by this job

Pension scheme

Staff discount

Enhanced maternity/paternity pay

Healthcare plan

EV scheme

Employee support programme

Job summary

Sue Ryder's Slough shop is seeking a Shop Assistant to join the team in a 22.5 hour-per-week, fixed-term role. You will support the manager, drive sales, and help cultivate community relations through donor engagement.

The role emphasises a strong customer service ethos, cash handling, and maintaining shop standards, with a focus on local fundraising campaigns and brand consistency.

Qualifications

• Customer service experience is essential.
• Cash handling and till operation experience preferred.
• Basic IT skills (emails, messaging, video calls) required.
• Strong organisational and time-management skills.
• Ability to work independently and in lone-working situations.

Responsibilities

• Drive sales, income and performance against targets.
• Provide excellent service to customers and donors.
• Help build community relations to secure quality donated stock.
• Maintain high standards of merchandising, housekeeping and health & safety.
• Assist with stock management and EPOS processes to keep shop presentation strong.
• Support brand campaigns and national fundraising initiatives.

Skills

Customer service

Cash handling

Basic IT skills

Organisational skills

Lone working

Job description

Shop Assistant

199-203 Farnham Road

Slough

SL1 4XS

22.5 hours per week inc weekends on rota - 6 month fixed term

£12.71 per hour

Become a part of our story.

Every sale in our 400+ shops helps fund specialist palliative and end-of-life care. For over 70 years, we’ve supported people when it matters most — and we’re looking for a Shop Assistant to help us continue that work.

You’ll support your manager and team, inspire your community and help drive income for our vital services, while championing creative ways to reduce, reuse and recycle.

We value our people and offer a great work-life balance: 1 in 2 weekends, shifts from 8.45am, most shops finishing by 5.15pm, and Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off.

Bring your customer service skills to a role with real purpose.

You’ll be responsible for…

• As Shop Assistant you will be using your skills and retail experience to help drive sales, income and performance against targets.
• provide excellent service to customers and donors.
• Help build strong community relationships to generate quality donated stock.
• Support in maintaining high standards of merchandising, housekeeping and health & safety.
• Support in managing stock and EPOS processes to keep the shop fresh, seasonal and well presented.
• Championing the Sue Ryder brand, in-store campaigns and national fundraising initiatives.

The ideal candidate would be… We’re looking for ambitious people who are motivated by making a real difference. If you’re keen to learn, grow and develop while helping us ensure everyone gets the support they deserve, you’ll fit right in.

Come and join the team as our Shop Assistant at our Slough shop

Our exciting Sue Ryder superstore in Slough offers an ever-growing selection of quality donated furniture for your home - beds, sofas, armchairs, tables, wardrobes, storage and shelving units, to name a few.

Slough is a one floor shop which is over 4000 square foot, high donations & furniture shop. Car Park outside the shop.

This role consists of manual handling high levels of donations & furniture, no 2 days are the same.

Minimum Essential Criteria

• Customer Service Experience
• Cash Handling/Till work
• Basic IT skills (emails/instant messaging/video calls)
• Organisational Skills
• Lone working experience

Desirable Criteria

• High street retail/leisure/hospitality background
• KPI and target experience
• Team Player
• Merchandising/Stock rotation

Benefits

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme - £250 payment
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.
• Access to Employee support programme

For more of our employee benefits please visit our website: www.sueryder.org/jobs/retail-careers/benefits/

Closing date: 15th October

Interview date: w/c 26th October

At Sue Ryder, we're committed to creating an inclusive workplace where everyone feels valued and can thrive.

We welcome applications from people of all backgrounds, particularly those from Black, Asian and Minority Ethnic communities, LGBTQ+ people, people from lower socio-economic backgrounds and disabled people.

As a Disability Confident Committed employer, disabled applicants who meet the minimum essential criteria will be offered an interview.

We also provide reasonable adjustments throughout our recruitment process to ensure everyone has the opportunity to participate fully.