Shipping and Customer Service Coordinator

AccuBio Ltd; Alva; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

AccuBio Ltd in the United Kingdom is seeking a Shipping and Customer Service Coordinator to join our Commercial Support team on a permanent, full-time basis. The role blends site-based and remote work, with standard hours and flexibility to meet customer needs.

You will manage customer orders from receipt through shipping and invoicing using Netsuite, liaising with customers and third-party logistics providers, and ensuring on-time, accurate delivery while maintaining strong relationships.

Qualifications

• Experience liaising with customers on order requirements.
• Knowledge of 3rd party logistics providers and shipping terms.
• Experience in order processing and invoicing via ERP.
• Strong MS 365 skills and written/verbal communication.

Responsibilities

• Process customer orders from receipt to shipping and invoicing.
• Track orders to ensure timely delivery and maintain relationships with customers and logistics providers.
• Allocate product to customers based on stock, production schedules, and requirements.
• Update sales forecasting tools with accurate information.
• Coordinate with freight providers for quotes and shipments.
• Ensure compliance with SOPs and health and safety.

Skills

Customer liaison

ERP systems

Inco terms

Order processing

MS 365

Tools

Netsuite

Job description

Shipping and Customer Service Coordinator

Location: Site / Home based Hybrid

Contract: Permanent, Full time

Hours: Monday to Friday 9.00am - 5.00pm (Flexibility as required)

At Accubio Ltd, we develop and produce innovative diagnostic technologies that make a real difference to global healthcare.

We're looking for a customer service focused individual looking to join our team as a Commercial Support Coordinator, Responsible for supporting wide range of commercial activities to drive business growth whilst ensuring delivery of customer requirements and products are achieved.

Why this role matters

As our Customer Service team, you'll play a key role in ensuring delivery of products and be part of a growing global company and help shape our Customer Services! You'll be joining a collaborative and supportive team who are driven to make a positive difference to peoples healthcare. Full training will be provided to support you grow in the role.

What you'll be doing

Your day-to-day will be varied, processing customer orders from order receipt to shipping and invoicing using ERP system Netsuite and generating relevant paperwork. This will involve liaison with customers on order requirements and with 3rd party logistics providers on freight costs and shipping terms.

Key responsibilities include

• Processing customer orders from order receipt to shipping and invoicing using ERP system Netsuite and generating relevant paperwork.
• Tracking progress of orders to ensure timely delivery whilst maintaining excellent communication and relationships with our global customers and logistics service providers.
• Control allocation of product to customers by reviewing available stock qty, production schedules and customer requirements. Update of sales forecasting tools to ensure correct information.
• Participate in department and customer related meetings and conference calls where necessary.
• Liaising with departments and sister companies to ensure orders are delivered on time in full and to the customers specifications.
• Liaising with freight companies to calculate and collate freight charges and product information for submitting customer quotations and orders.
• Identifying needs for improvements in processes and initiating change.
• Administrative tasks as required for order process.
• Ensure compliance with the company SOPs, quality policies, procedures, and health and safety.
• Booking of export consignments with our inhouse and customer appointed forwarders and couriers.
• Working with forwarders/couriers to solve issues with consignment in transit.
• Answering the phone and monitoring shared inboxes - customer enquiries, orders and ensuring technical enquiries and customer complaints are directed to the appropriate department.
• Supporting sales staff with information on product availability, freight costs and administrative tasks

What you bring

The ideal candidate will have experience of liaising with customers on order requirements based around manufacturing schedules. Knowledge and experience of 3rd party logistics providers and shipping inco terms. Ability to carry out sales order processing and shipping through ERP system.

Essential

• Experience of liaising with customers on order requirements based around manufacturing schedules.
• Knowledge of 3rd party logistics providers and shipping inco terms
• Experience in an office administration role
• Regular/competent user of MS 365 (outlook, word, excel, adobe, teams)
• Purchase order transactions and invoicing experience
• Flexible
• Clear written and verbal communication skills
• Ability to work both independently and as part of a team
• Strong organisational and time management skills
• Excellent attention to detail with a methodical approach

About us

AccuBio is a UK based company (2022), wholly owned by Zhejiang Orient Gene Biotech, who were formed in 2005. Our company vision is to become a great enterprise in the field of global in-vitro diagnostics, that integrates global science and technology to provide health diagnosis and support for life.

Core values

• Continuous Innovation
• Customer Orientation
• Challenge the Impossible
• Grow Together