Internal Sales Representative

Heidelberg Materials Limited; Abingdon; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary and benefits

Bonus opportunities

Ongoing training and development

Career progression opportunities

Job summary

Heidelberg Materials is seeking an ambitious Internal Sales Representative to join our commercial team in Abingdon. You will manage customer relationships, generate new business opportunities, and support sales activity across your territory.

You'll work with Territory Sales Managers, using a consultative approach to understand customer needs, provide solutions, and build long-term partnerships while delivering excellent service.

Qualifications

• Previous sales, account management, customer service, or business development experience.
• Excellent communication and relationship-building skills.
• A proactive and results-driven approach.
• Strong organisational and time-management skills.
• The ability to manage multiple priorities in a fast-paced environment.
• Good commercial awareness and attention to detail.
• Confidence using CRM systems and Microsoft Office applications.
• A positive attitude with a genuine passion for delivering excellent customer service.

Responsibilities

• Develop and grow relationships with new and existing customers.
• Proactively identify and secure new business opportunities.
• Work closely with Territory Sales Managers to maximise volume, revenue, and product mix opportunities.
• Use tools such as LinkedIn, Barbour ABI, and internal reporting to generate qualified sales leads.
• Contact lapsed, closed, and prospective accounts to win new business.
• Follow up on all quotations in a timely manner and maintain accurate records of opportunities won and lost.
• Manage customer accounts from enquiry through to completion.
• Ensure all customer interactions and sales activities are accurately recorded within CRM systems.
• Provide exceptional customer service and resolve customer queries professionally and efficiently.
• Handle account-related issues and complaints, working collaboratively to achieve positive outcomes.
• Support customers throughout the sales journey, ensuring a seamless experience.
• Work closely with the wider commercial team, customer service teams, and external sales colleagues.
• Support local authority tenders, government contracts, and major project bids.
• Assist with pricing administration, reporting, and commercial analysis.
• Manage reports relating to pricing, market activity, and business performance.
• Support special projects and initiatives as required.

Skills

Sales experience

Account management

Customer service

Relationship-building

Communication

Time-management

CRM experience

MS Office

Proactive attitude

Tools

LinkedIn

Barbour ABI

Internal reporting

Job description

Internal Sales Representative

Location: Abingdon

Job Type: Full Time, Permanent

Drive Sales. Build Relationships. Make an Impact.

Are you a motivated sales professional who thrives on building strong customer relationships and uncovering new business opportunities? Do you enjoy working in a fast-paced environment where your contribution directly impacts business growth? At Heidelberg Materials, we're looking for an ambitious Internal Sales Representative to join our commercial team. This is an exciting opportunity to play a key role in driving revenue growth, supporting customers, and helping us become the supplier of choice across our markets. Working closely with Territory Sales Managers and the wider commercial team, you'll be at the heart of our sales operation, developing existing accounts, identifying new opportunities, and delivering outstanding customer service.

The Opportunity

As an Internal Sales Representative, you will be responsible for managing customer relationships, generating new business opportunities, supporting sales activity across your territory, and helping to achieve ambitious sales and profitability targets. You'll work with a wide range of customers, using a consultative approach to understand their needs, provide solutions, and build long-term partnerships.

What You'll Be Doing

Sales and Business Development

• Develop and grow relationships with new and existing customers.


• Proactively identify and secure new business opportunities.


• Work closely with Territory Sales Managers to maximise volume, revenue, and product mix opportunities.


• Use tools such as LinkedIn, Barbour ABI, and internal reporting to generate qualified sales leads.


• Contact lapsed, closed, and prospective accounts to win new business.


• Follow up on all quotations in a timely manner and maintain accurate records of opportunities won and lost.

Account Management

• Manage customer accounts from enquiry through to completion.


• Ensure all customer interactions and sales activities are accurately recorded within CRM systems.


• Provide exceptional customer service and resolve customer queries professionally and efficiently.


• Handle account-related issues and complaints, working collaboratively to achieve positive outcomes.


• Support customers throughout the sales journey, ensuring a seamless experience.

Commercial Support

• Work closely with the wider commercial team, customer service teams, and external sales colleagues.


• Support local authority tenders, government contracts, and major project bids.


• Assist with pricing administration, reporting, and commercial analysis.


• Manage reports relating to pricing, market activity, and business performance.


• Support special projects and initiatives as required.

What We're Looking For

• Previous sales, account management, customer service, or business development experience.


• Excellent communication and relationship-building skills.


• A proactive and results-driven approach.


• Strong organisational and time-management skills.


• The ability to manage multiple priorities in a fast-paced environment.


• Good commercial awareness and attention to detail.


• Confidence using CRM systems and Microsoft Office applications.


• A positive attitude with a genuine passion for delivering excellent customer service.


• Experience within construction materials, aggregates, asphalt, concrete, building products, distribution, manufacturing, or related industries would be advantageous but is not essential.

Why Join Heidelberg Materials?

• Competitive salary and benefits package.


• Bonus opportunities linked to performance.


• Ongoing training and development.


• Career progression opportunities within a global organisation.


• A collaborative and supportive team environment.


• The chance to work for an industry-leading business focused on innovation, sustainability, and customer excellence.

At Heidelberg Materials, we are committed to developing our people and creating opportunities for long-term career growth.

At Heidelberg Materials UK (previously known as Hanson UK) we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business.

We understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement.

As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry.

We believe in building a workplace that is dedicated to promoting inclusivity and diversity.

Heidelberg Materials is also committed to working with and providing reasonable accommodations to individuals with disabilities.

Our family-friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility and support you need to balance your personal and professional commitments.

We also offer a range of benefits, such as access to our Employee Assistance Program, trained mental health first aiders, discounted private medical benefits and much more, to ensure your wellbeing is prioritized.