Shift Supervisor: Lead Store Team & Deliver Great Service

Tesco; Sefton; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday 20 days + personal day (up to

Job summary

Tesco is looking for a Shift Lead to be at the heart of our store operations, guiding teams to deliver excellent customer service across departments. You’ll be the go-to person for daily operational questions, ensuring smooth shifts and strong teamwork.

You’ll lead by example, communicate clearly, and adapt to changing needs while keeping the customer’s experience at the forefront of every decision. This is a great opportunity to grow within a supportive retail environment.

Qualifications

• Over 18 years old.
• Experience in team lead or management in a fast-paced retail environment.
• Passion for delivering great service and meeting customer needs.
• Build positive, long-lasting relationships to support a cohesive, inclusive team.
• Clear communication across methods to keep the team informed.
• Natural leader who motivates and inspires to achieve results.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Work across store areas and with colleagues to handle day-to-day queries.
• Foster inclusive relationships to help colleagues perform at their best.
• Lead the store in the Manager's absence.
• Make balanced, flexible decisions and adapt to change.

Skills

Team leadership

Customer service

Communication

Problem solving

Flexible/adaptable

Job description

Tesco is looking for a Shift Lead to be at the heart of our store operations, guiding teams to deliver excellent customer service across departments. You’ll be the go-to person for daily operational questions, ensuring smooth shifts and strong teamwork.

You’ll lead by example, communicate clearly, and adapt to changing needs while keeping the customer’s experience at the forefront of every decision. This is a great opportunity to grow within a supportive retail environment.