Shift Supervisor — Lead Guests & Train Teams

Shy Horse; Greater London; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

33% brand discounts across all brands

Friends & family 20% discount

Wagestream financial tool

Team socials

Pension

28 days holiday

Staff discounts (high-street)

Free shares

Employee helpline

Job summary

Shy Horse, part of Mitchells & Butlers, is recruiting a Shift Supervisor to welcome guests and lead a team across a busy pub environment. You’ll train staff, uphold service standards and ensure a warm, welcoming atmosphere for every guest.

Join us at Vintage Inns’ charming pubs, where a pension, generous annual leave, discounts, and employee support are provided. A vibrant team culture and long-term career development await you.

Qualifications

• Experience supervising a hospitality team.
• Ability to leadShift Supervisors and front-of-house staff.
• Strong customer service mindset and guest satisfaction focus.

Responsibilities

• Be part of the day-to-day running of the site, acting as a host, serving guests and confidently lead your team.
• Be a shift leader.
• Be a role model for your teams, helping with their training.
• Maintain high standards of cleanliness and safety.

Skills

Customer service

Team leadership

Training others

Job description

Shy Horse, part of Mitchells & Butlers, is recruiting a Shift Supervisor to welcome guests and lead a team across a busy pub environment. You’ll train staff, uphold service standards and ensure a warm, welcoming atmosphere for every guest.

Join us at Vintage Inns’ charming pubs, where a pension, generous annual leave, discounts, and employee support are provided. A vibrant team culture and long-term career development await you.