Guest Experience Shift Leader — Hospitality & Training

White Lion; Frogmore; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Pension

28 days holiday

High-street shopping discounts

Free shares

Employee helpline

Wagestream

33% discount across brands

20% discount for friends & family

Team socials

Job summary

Mitchells & Butlers’ Vintage Inns brand is seeking a Shift Supervisor to lead a team, welcome guests and drive great service. You’ll train colleagues, ensure safety and cleanliness, and contribute to a warm, welcoming pub environment.

The role offers a flexible yet dedicated on-site position with strong team culture. Join a charming rural pub network, enjoy generous staff discounts, pension, holiday entitlement, and employee support; the employer also provides Wagestream access and free shares.

Qualifications

• Experience in hospitality or retail supervision.
• Strong customer service skills and guest focus.
• Ability to train and support team members.
• Commitment to cleanliness and safety standards.

Responsibilities

• Be part of the day-to-day running of the site, hosting guests and leading your team.
• Act as shift leader and role model for the team.
• Support training and develop team members' skills.
• Maintain high standards of cleanliness and safety.

Skills

Customer service

Team leadership

Training others

Health & safety

Job description

Mitchells & Butlers’ Vintage Inns brand is seeking a Shift Supervisor to lead a team, welcome guests and drive great service. You’ll train colleagues, ensure safety and cleanliness, and contribute to a warm, welcoming pub environment.

The role offers a flexible yet dedicated on-site position with strong team culture. Join a charming rural pub network, enjoy generous staff discounts, pension, holiday entitlement, and employee support; the employer also provides Wagestream access and free shares.