Guest-Focused Shift Supervisor | Lead, Train & Delight

Shy Horse; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

33% discount across all brands

20% discount for friends and family

Wagestream

Pension

28 days paid holiday

Free shares

Employee helpline

Team socials

Job summary

Shy Horse is seeking a Shift Supervisor to welcome guests, lead a team and train staff, ensuring exceptional service across our venue within Mitchells & Butlers. You’ll drive daily operations, model best practices, and foster a friendly, efficient team environment.

In return, you’ll enjoy a competitive salary, career development, and staff benefits including generous discounts, Wagestream access, pension and holiday entitlement.

Qualifications

• Be part of the day-to-day running of the site, acting as a host and serving guests.
• Lead and develop your shift team to deliver great service.
• Support training and development of team members with a positive role model approach.
• Maintain high standards of cleanliness and safety to ensure guest satisfaction.

Responsibilities

• Be part of the day-to-day running of the site: acting as a host, serving guests and confidently lead your team
• Be a shift leader
• Be a role model for your teams, helping with their training
• Maintain high standards of cleanliness and safety

Skills

Guest service

Team leadership

Training staff

Customer focus

Job description

Shy Horse is seeking a Shift Supervisor to welcome guests, lead a team and train staff, ensuring exceptional service across our venue within Mitchells & Butlers. You’ll drive daily operations, model best practices, and foster a friendly, efficient team environment.

In return, you’ll enjoy a competitive salary, career development, and staff benefits including generous discounts, Wagestream access, pension and holiday entitlement.