Shift Supervisor: Lead a Fast-Paced Team & Guest Experience

Popeyes Louisiana Chicken UK&I; Swansea; On-site; GBP 33,000 - 42,000; Full time

Benefits offered by this job

£12.75–£13.25 per hour (Duty Manager)

£1000 refer a friend bonus

Flexible schedules

Free meals on shift

Gym & retail discounts

Tech scheme

Fast track management development

Job summary

Popeyes UK&I in Swansea is seeking passionate Shift Supervisors to run shifts, lead a team, and deliver outstanding guest experience in a high-energy, fresh-food setting. You will coach staff, ensure food safety and standards, and support the management team to hit targets on guest satisfaction, speed, and quality.

This role offers competitive hourly pay, bonus opportunities, flexible scheduling, and opportunities to progress into management.

Qualifications

• Experience as a Supervisor, Team Leader, or Shift Manager in a fast-paced environment (QSR or fast casual dining preferable)
• Lead-from-the-front mindset with hands-on support for your team
• Passion for people and building great teams
• Confidence in managing standards, compliance, and food safety
• Strong communication skills and ability to motivate a team
• Ability to stay calm, organized and focused in a busy environment
• Desire to grow and progress into management

Responsibilities

• Run your shift and lead the team to deliver Popeyes’ high food quality, speed of service, and guest experience standards
• Support the management team in hitting performance goals and driving results
• Lead pre-shift briefings and keep your team aligned, focused, and energized
• Be the role model — set the tone, maintain high standards, and lead from the front
• Create a fun, inclusive environment where both team and guests feel the energy
• Coach, train, and develop your team — building future leaders
• Ensure full compliance with food safety (HACCP), health & safety, and company standards
• Take ownership of your shift performance — labour, flow, and service
• Bring the fun and keep energy high, service smooth, and culture poppin’

Job description

Popeyes UK&I in Swansea is seeking passionate Shift Supervisors to run shifts, lead a team, and deliver outstanding guest experience in a high-energy, fresh-food setting. You will coach staff, ensure food safety and standards, and support the management team to hit targets on guest satisfaction, speed, and quality.

This role offers competitive hourly pay, bonus opportunities, flexible scheduling, and opportunities to progress into management.