Shift Leader - Fast Casual Dining & Guest Experience

POPEYES UK CHICKEN & PIZZA LTD; Wolverhampton; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

£1000 refer-a-friend bonus

Flexible schedules

Free meals on shift + discount when on

Gym + retail discounts

Tech scheme

Job summary

Popeyes UK&I is seeking a hands-on Shift Supervisor to run shifts, coach the team, and deliver outstanding guest experience in a fast-paced setting. You will support management, lead pre-shift briefings, and role-model high standards across food quality, service speed, and team energy.

Ideal candidates will have frontline supervisory experience, a passion for people, strong communication skills, and the ability to stay calm and organized during busy periods.

Qualifications

• Experience as a Supervisor, Team Leader, or Shift Manager in a fast-paced environment.
• Hands-on leader who supports the team at all times.
• Strong people skills and ability to motivate a team.
• Confident managing standards, compliance, and food safety.

Responsibilities

• Run your shift and lead the team to deliver Popeyes’ outstanding food quality, speed of service, and guest experience standards.
• Support your management team in hitting performance goals and driving results.
• Lead pre-shift briefings and keep your team aligned, focused, and energised.
• Be the role model — set the tone, keep standards high, and lead from the front.
• Create a fun, inclusive environment where both team and guests feel the energy.
• Coach, train, and develop your team — building future leaders.
• Ensure full compliance with food safety (HACCP), health & safety, and company standards.
• Take ownership of your shift performance — labour, flow, and service.
• Bring the fun and keep the energy high, the service smooth, and the culture poppin’

Skills

Team leadership

Shift management

Communication skills

Food safety

Job description

Popeyes UK&I is seeking a hands-on Shift Supervisor to run shifts, coach the team, and deliver outstanding guest experience in a fast-paced setting. You will support management, lead pre-shift briefings, and role-model high standards across food quality, service speed, and team energy.

Ideal candidates will have frontline supervisory experience, a passion for people, strong communication skills, and the ability to stay calm and organized during busy periods.