Shift Leader: Drive Guest Experience & Team Performance

Popeyes Louisiana Chicken UK&I; Sutton; On-site; GBP 18,267,000 - 23,626,000; Full time

Benefits offered by this job

Hourly pay

Duty Manager premium

Refer a friend bonus

Flexible schedules

Free meals on shift

Employee discounts

Gym and retail discounts

Fast track development

Job summary

Popeyes Louisiana Chicken UK&I in Sutton is seeking passionate Shift Supervisors to run shifts, lead from the front, and coach a fast-paced team. You will own your shift and deliver results across people, product, and guest experience.

You’ll supervise in a busy kitchen that values energy, inclusivity, and great service. The role offers an hourly pay with a premium when acting as Duty Manager, plus development opportunities and staff perks.

Qualifications

• Experience as a Supervisor, Team Leader, or Shift Manager in a fast-paced environment.
• Hands-on, lead-from-the-front mindset with supporting your team.
• Passion for people and great team results.
• Confidence in managing standards, compliance, and food safety.

Responsibilities

• Run your shift and lead the team to deliver Popeyes’ food quality, speed, and guest experience.
• Support management in hitting performance goals and driving results.
• Lead pre-shift briefings and keep the team aligned and energized.
• Be a role model, set high standards, and lead from the front.
• Create a fun, inclusive environment for both team and guests.
• Coach, train, and develop your team to build future leaders.
• Ensure full compliance with HACCP, health & safety, and company standards.
• Take ownership of shift performance—labour, flow, and service.
• Bring energy and maintain a smooth service and positive culture.

Skills

Team leadership

People management

Communication

Food safety

Calm under pressure

Organisation

Job description

Popeyes Louisiana Chicken UK&I in Sutton is seeking passionate Shift Supervisors to run shifts, lead from the front, and coach a fast-paced team. You will own your shift and deliver results across people, product, and guest experience.

You’ll supervise in a busy kitchen that values energy, inclusivity, and great service. The role offers an hourly pay with a premium when acting as Duty Manager, plus development opportunities and staff perks.