Shift Supervisor: Guest Experience Leader & Trainer

Mitchells & Butlers plc; West of England; Hybrid; GBP 17,000 - 22,000; Full time

Benefits offered by this job

33% dining discount across brands

20% discount for friends & family

Wagestream access

Pension

28 days paid holiday

Free shares

Employee helpline

Team socials

High-street discounts

Job summary

Mitchells & Butlers plc at Castle Pubs is looking for a Shift Supervisor to welcome guests, lead a team and ensure top‑notch service across our venues. You’ll play a key role in day‑to‑day operations, acting as host, supervising shifts and setting the example for training new staff.

Join a friendly pub‑family environment with strong benefits, pension, holiday allowance and opportunities to grow within the Mitchells & Butlers family. If you’ve got pints of personality, we want to hear from you.

Qualifications

• Customer service experience in a hospitality/food & beverage setting.
• Proven ability to lead and motivate a team.
• Experience training new or junior staff.
• Able to maintain high standards of cleanliness and safety.

Responsibilities

• Be part of the day-to-day running of the site: acting as a host, serving guests and confidently lead your team
• Be a shift leader
• Be a role model for your teams, helping with their training
• Maintain high standards of cleanliness and safety

Skills

Customer service

Team leadership

Training & development

Guest hosting

Job description

Mitchells & Butlers plc at Castle Pubs is looking for a Shift Supervisor to welcome guests, lead a team and ensure top‑notch service across our venues. You’ll play a key role in day‑to‑day operations, acting as host, supervising shifts and setting the example for training new staff.

Join a friendly pub‑family environment with strong benefits, pension, holiday allowance and opportunities to grow within the Mitchells & Butlers family. If you’ve got pints of personality, we want to hear from you.