Shift Supervisor

EGO - Mere Green; Sutton Coldfield; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Flexible shifts

33% dining discount across brands

20% discount for friends and family

Wagestream access

Pension

28 days holidays

Free shares

Employee helpline

Team socials

Job summary

EGO - Mere Green is seeking a dedicated Shift Supervisor to lead a front-of-house team, host guests, and ensure exceptional service in a lively pub environment. The role focuses on team leadership, training, and maintaining high standards of cleanliness and safety.

You will play a key role in delivering a warm welcome, managing shifts, and supporting colleagues to create a memorable guest experience. Competitive salary and progression opportunities are offered within Mitchells & Butlers.

Qualifications

• Customer service excellence with guest focus.
• Ability to train and mentor team members.
• Strong communication and interpersonal skills.

Responsibilities

• Be part of the day-to-day running of the site: host, serve guests and confidently lead your team.
• Be a shift leader and role model for your teams, supporting training and development.
• Maintain high standards of cleanliness and safety across the site.
• Contribute to a welcoming and inclusive guest experience.

Skills

Customer service

Team leadership

Training staff

Communication

Job description

As Shift Supervisor atEGO - Mere Green, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more.

Join us at Ego, a family of Premium Pubs & Restaurants. As unique as our locations, from city centre to community pubs- we are full of character. Our menu is inspired by the Mediterranean, taking our guests across the continent. If you appreciate our individual character and style, we want to hear from you.

WHAT’S IN IT FOR ME?

• Flexible shifts - to fit around you.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• 20% discount off all of our brands for friends and family.
• Wagestream – afinancial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment – fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!

On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS SHIFT SUPERVISOR YOU’LL…

• Be part of the day-to-day running of the site: acting as a host, serving guests and confidently lead your team
• Be a shift leader
• Be a role model for your teams, helping with their training
• Maintain high standards of cleanliness and safety

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.

Compensation: Competitive salary