Shift Supervisor

Jericho; Oxford; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Flexible shifts

Staff discount

Wagestream access

Pension

Holiday entitlement

Free shares

Employee helpline

Job summary

Jericho, part of Castle Pubs under Mitchells & Butlers, is seeking a Shift Supervisor to welcome guests and lead a front-of-house team at a Jericho site in Oxford.

You will train staff, supervise daily operations, and maintain service excellence with a strong emphasis on guest experience.

Qualifications

• Experience supervising a team in a hospitality setting.
• Strong customer service and guest interaction skills.
• Ability to train and develop staff to meet brand standards.

Responsibilities

• Be part of day-to-day site operations as shift supervisor.
• Lead and guide your team on shift to ensure smooth service.
• Serve guests and act as a role model for training and standards.
• Maintain high standards of cleanliness and safety.

Skills

Team leadership

Guest service

Training

Communication

Job description

As Shift Supervisor at the Jericho, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more.

Join us at Castle Pubs, where each one of our pubs has its own story to tell. Think distinctive pubs packed with individuality, like minded regulars and a unique atmosphere. If you’ve got pints of personality, we want to hear from you.

WHAT’S IN IT FOR ME?

• Flexible shifts - to fit around you.
• Lovedining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at TobyCarvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• 20% discount off all of our brands for friends and family.
• Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment – fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!

On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shoppingdiscounts; and we even give you free shares! There's also a free employee helpline-to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS SHIFT SUPERVISOR YOU’LL…

• Be part of the day-to-day running of the site: acting as a host, serving guests and confidently lead your team
• Be a shift leader
• Be a role model for your teams, helping with their training
• Maintain high standards of cleanliness and safety

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.

Compensation: Competitive salary